Subject: New Reply Received - 29002603530820220212 / Damaged FF
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 09 Jun 2022 02:53:51 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  29002603530820220212 / Damaged FF  Ticket comment <div>No, it’s not sorted yet and I have contacted on 8th June as well.</div>
<div>Picture attached .</div>
<div>Please resolve the issue asap.</div>
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<img alt="image0.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzM1NTA5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.PAs3L_905d1kU9Y8Absdfj93BMEHMl47KRBkAKLJoD4" data-id="2043347355096"><img alt="image1.png" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0NzM1NTA5NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.1uAVFco2yQ47Gmw0IDLawCmO4-RAqXAcEktpSjinQGA" data-id="2043347355097"><br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 8 Jun 2022, at 12:18 AM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4451605</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4451605<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Mustehsan Siddiqui : </div>
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<tr style="border: none">    <td style="padding: 10px 20px;color: #333;color: #3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Aditi</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/doberman.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>I hope It’s sorted tomorrow</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">09:39 PM, 07th Jun</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.</div></div>        <div style="color: #999999;font-size: 11px;clear: right">09:39 PM, 07th Jun</div>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query. </div></div>        <div style="color: #999999;font-size: 11px;clear: right">09:39 PM, 07th Jun</div>
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<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px">
<div>Welcome back</div>
<div>I will ask team to visit you tomorrow and will share all updates with you</div>
</div>        <div style="color: #999999;font-size: 11px;clear: right">09:40 PM, 07th Jun</div>
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<div style="padding:0 5px 0 0;font-size:12px; color: #6f7071;margin-left: 33px">Aditi</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/doberman.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 50% 6px 50% 50%;float:left;margin-right: 3px">        <div style="border-radius: 4px 20px 20px;background: #a8ddfd;max-width: 320px;padding: 12px;float: left"><div>Sure thanks</div></div>        <div style="color: #999999; font-size: 11px; clear: left;margin-left: 33px">09:40 PM, 07th Jun</div>    </td>
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<tr style="border: none">  <td style="padding: 10px 20px;font-size: 13.6px;color: #3f3f46">        <div style="float:right">
<div style="font-size: 12px;font-weight: 500;float: right; color: #6f7071; margin-right: 30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width: 30px;height: 30px;border-radius: 6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float: right;border-radius: 20px 4px 20px 20px;background-color: #ffffff;max-width: 320px;padding: 12px"><div>Thank you for chatting with us and we hope you have a wonderful day. Goodbye!</div></div>        <div style="color: #999999;font-size: 11px;clear: right">09:41 PM, 07th Jun</div>
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<tr><td style="text-align: center"><span style="font-size: 13px; color: #999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/486031374887250" style="font-weight: 500; color: #999; text-decoration: none" rel="noreferrer">Freshchat</a></span></td></tr>      </tbody>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4451605