Subject: Ticket Assigned - 3923423/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 08 Jun 2022 05:45:41 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3923423/ esc photos Vasileios Oikonomopoulos                             09:27 AM, 08th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:27 AM, 08th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:27 AM, 08th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:29 AM, 08th Jun                   New                   If you have any pictures that you would like to share, please do that.            09:29 AM, 08th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:29 AM, 08th Jun                   Alhamzi                   Please wait while we check the details.            09:31 AM, 08th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3923423           09:35 AM, 08th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           09:35 AM, 08th Jun                     Vasileios Oikonomopoulos                    I sent in the beginning of this communication 2 pictures of broken parts that are of poor quality and need replacement           09:40 AM, 08th Jun                     Vasileios Oikonomopoulos                    This           09:41 AM, 08th Jun                     Vasileios Oikonomopoulos                    This           09:41 AM, 08th Jun                   Alhamzi                   Yes we will share the photos with our team to have better understanding and sent the concern team to resolve the issue           09:45 AM, 08th Jun                   Alhamzi                   Do not hesitate to contact us for more assistance            09:45 AM, 08th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:45 AM, 08th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4467709