Subject: New Reply Received - 3904065/ Esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 06 Jun 2022 11:27:10 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  3904065/ Esc photos  Ticket comment <div>Dear Customer Care,</div>
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<div>What more information is required from us. Already shared the enough information over the chat. Please be specific. Issue is the TV unit is not installed properly and can see some damage on the back side. I believe you have already the photos.</div>
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<div>May I know what is being followed up from day 1.</div>
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<div>Regards,</div>
<div>Girish<br><br>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Monday, June 6, 2022, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4431440</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4431440<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Mustehsan Siddiqui : </div>
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<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Girish</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/doberman.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>I have not got any update for my complaint number</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">08:55 PM, 05th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:55 PM, 05th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">New</div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/N.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query. </div></div>        <div style="color:#999999;font-size:11px;clear:right">08:55 PM, 05th Jun</div>
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<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Girish</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/doberman.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>may I know how I can escalate this complaint to next level</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">08:55 PM, 05th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Hi Girish. Thank you for contacting us. My name is Aws.</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:56 PM, 05th Jun</div>
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<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Please allow me a moment and I will check on this for you.</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:56 PM, 05th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Thank you for waiting, Girish </div></div>        <div style="color:#999999;font-size:11px;clear:right">09:04 PM, 05th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
<div>We apologize to you</div>
<div>We would like to inform you that our team will visit you for inspection soon</div>
</div>        <div style="color:#999999;font-size:11px;clear:right">09:04 PM, 05th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Please contact us again if the inspection was not done in 48 hours</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:04 PM, 05th Jun</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Girish</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/doberman.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Sorry soon is about 6 days now</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">09:04 PM, 05th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Thank you for being patient</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:04 PM, 05th Jun</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Girish</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/doberman.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>and if they arrange again the inspection in working day it would be difficult for us to be available</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">09:05 PM, 05th Jun</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Girish</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/doberman.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Supposedly it should be yesterday or today</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">09:05 PM, 05th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Kindly confirm with us when you will be available to ask them to visit you on this date</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:07 PM, 05th Jun</div>
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<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Girish</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/doberman.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px;float:left"><div>Any day after 6 PM</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">09:07 PM, 05th Jun</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>I will note this and we will get back to you on email with any update</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:08 PM, 05th Jun</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Is there anything else I can assist you with today?</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:08 PM, 05th Jun</div>
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<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Aws</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ef3d1bad5e928a457ec8ec0c25c026534824504385efc7f6889dc463b0415782/img_16nk9cdcdh_b389c412f2c0f0a60af6bedd1286611fcb4dd374d6bf791c1578382de11bd5bc.png" width="30px" height="30px" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px"><div>Please feel free to come back and chat with us if you have any queries in the future.<br>My name is Aws and have a wonderful day!</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:11 PM, 05th Jun</div>
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<tr><td style="text-align:center"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/619595290021199" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4431440