Subject: Ticket Assigned - 9572797512/ assembly issue (Assembly written in Website)
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 06:20:50 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9572797512/ assembly issue (Assembly written in Website) RAHUL RAJ                    Good morning           09:57 AM, 04th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:57 AM, 04th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:57 AM, 04th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:57 AM, 04th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:57 AM, 04th Jun                     RAHUL RAJ                    Order recieved           09:57 AM, 04th Jun                     RAHUL RAJ                    They didn’t install           09:57 AM, 04th Jun                     RAHUL RAJ                    * File attached - 88888001129220220604_9572797512_1654302765194.pdf *    *********29220220604_9572797512_1654302765194.pdf           09:57 AM, 04th Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:59 AM, 04th Jun                   New                   If you have any pictures that you would like to share, please do that.            09:59 AM, 04th Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:59 AM, 04th Jun                   Alhamzi                   Hi Rahul, thank you for contacting us. This's Alhamzi We would be happy to help you.           10:01 AM, 04th Jun                   Alhamzi                   Please wait while we check the details.            10:01 AM, 04th Jun                     RAHUL RAJ                    Ok           10:03 AM, 04th Jun                   Alhamzi                   Kindly note that the installation is only available for furniture items and the the item you ordered is not considered as a furniture           10:05 AM, 04th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            10:05 AM, 04th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           10:05 AM, 04th Jun                     RAHUL RAJ                    chair is not a furniture >           10:08 AM, 04th Jun                   Alhamzi                   Yes           10:09 AM, 04th Jun                   Alhamzi                   not all chairs are considered furniture           10:09 AM, 04th Jun                     RAHUL RAJ                    Can I return this order           10:09 AM, 04th Jun                   Alhamzi                   if you have any issue you can contact the store and they will assist you in the best way           10:09 AM, 04th Jun                     RAHUL RAJ                    They are not assisting in the best           10:09 AM, 04th Jun                   Alhamzi                   We apologies as the item is under non returnable item           10:09 AM, 04th Jun                     RAHUL RAJ                    And very bad response also           10:09 AM, 04th Jun                     RAHUL RAJ                    No installation also           10:10 AM, 04th Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            10:10 AM, 04th Jun                     RAHUL RAJ                    What is the meaning for this           10:11 AM, 04th Jun                   Alhamzi                   Please wait while we check the details.            10:11 AM, 04th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:17 AM, 04th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           10:17 AM, 04th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:20 AM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4447019