Subject: Ticket Assigned - 9572621426/ damaged item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 04 Jun 2022 03:19:08 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9572621426/ damaged item Habib Bakhos                    Hello           07:06 AM, 04th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:06 AM, 04th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:06 AM, 04th Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:06 AM, 04th Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:06 AM, 04th Jun                     Habib Bakhos                    I received my order yesterday           07:06 AM, 04th Jun                     Habib Bakhos                    My name is habib bakhos           07:06 AM, 04th Jun                     Habib Bakhos                    Order number 9572621426           07:07 AM, 04th Jun                     Habib Bakhos                    Including 1 wall art painting           07:07 AM, 04th Jun                     Habib Bakhos                    Called           07:07 AM, 04th Jun                   Alhamzi                   Hi Habib, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:07 AM, 04th Jun                     Habib Bakhos                    Kia london bus canvas framed picture           07:08 AM, 04th Jun                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           07:08 AM, 04th Jun                     Habib Bakhos                    Look how it arrives           07:08 AM, 04th Jun                     Habib Bakhos                             07:09 AM, 04th Jun                     Habib Bakhos                    It should be like this           07:09 AM, 04th Jun                     Habib Bakhos                    So you have to send me another one plzz today im not at home if you can send me another one tomorrow and i will give the driver the old one           07:11 AM, 04th Jun                   Alhamzi                   We apologies for the inconvenience caused.  We understand you were expecting the item to arrive to you in perfect condition, and we feel very sorry that on this instance we could not meet your expectations.  We will raise a request to our team to refund the amount to your account           07:12 AM, 04th Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:13 AM, 04th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           07:13 AM, 04th Jun                     Habib Bakhos                    If yoy can just send me tomorrow the same one           07:13 AM, 04th Jun                     Habib Bakhos                    And i will give you the old one           07:13 AM, 04th Jun                   Alhamzi                   We apologis as the replacement option is not available           07:15 AM, 04th Jun                     Habib Bakhos                    Ahh           07:15 AM, 04th Jun                     Habib Bakhos                    And you will refund me the amount to my bank account?           07:15 AM, 04th Jun                   Alhamzi                   We will infom our team to refund the amount and to avoid you any truoble you do not need to return the damged item           07:15 AM, 04th Jun                   Alhamzi                   yes to the same bank you paid by           07:15 AM, 04th Jun                     Habib Bakhos                    Okk           07:15 AM, 04th Jun                   Alhamzi                   We will update you via email.           07:16 AM, 04th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           07:16 AM, 04th Jun                     Habib Bakhos                    When it will be done?           07:16 AM, 04th Jun                   Alhamzi                   We do not know exactly when but be assured that we will do the needful to sort this issue real soon'           07:16 AM, 04th Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           07:16 AM, 04th Jun                     Habib Bakhos                    Okk thanks           07:16 AM, 04th Jun                     Habib Bakhos                    I will order another one           07:16 AM, 04th Jun                     Habib Bakhos                    Plz be sure that is good           07:16 AM, 04th Jun                   Alhamzi                   we have forwarded this issue to our team for this not to happen again           07:18 AM, 04th Jun                   Alhamzi                   Do not hesitate to contact us for more assistance            07:18 AM, 04th Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:18 AM, 04th Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4446775