Subject: Ticket Assigned - 9571348102/ late colleciton
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 01 Jun 2022 05:19:50 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9571348102/ late colleciton Eva                    Hello           09:02 AM, 01st Jun                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           09:02 AM, 01st Jun                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            09:02 AM, 01st Jun                     Eva                    Kindly i will need someone else to collect the shoe rack           09:02 AM, 01st Jun                     Eva                    The one allocated for this pick up canceled it since i wasnt available at his own convenient time           09:03 AM, 01st Jun                     Eva                    il appreciate your quick response           09:03 AM, 01st Jun                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            09:04 AM, 01st Jun                   New                   If you have any pictures that you would like to share, please do that.            09:04 AM, 01st Jun                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           09:04 AM, 01st Jun                     Eva                    Weve shipped your order 9571348102 with AWB FC052422002911. Please click here to track :https://homebox.app.link/e/5ADm0Cbtiqb           09:04 AM, 01st Jun                   Alhamzi                   Hi, thank you for contacting us. This's Alhamzi We would be happy to help you.           09:04 AM, 01st Jun                   Alhamzi                   Please wait while we check the details.            09:05 AM, 01st Jun                     Eva                    The shoe rack in that way bill is ready for collection           09:05 AM, 01st Jun                     Eva                    I spoke with Gaurav one of the representatives           09:05 AM, 01st Jun                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            09:05 AM, 01st Jun                   Alhamzi                   Please confirm if the following phone number is correct: 971581840702           09:06 AM, 01st Jun                     Eva                    Yes           09:06 AM, 01st Jun                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:08 AM, 01st Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           09:08 AM, 01st Jun                     Eva                    I need refunds for the shoe rack           09:10 AM, 01st Jun                     Eva                    Thats the only help i need at this point since the shoe rack is too weak cant stand on its own           09:11 AM, 01st Jun                   Alhamzi                   We apologies you have to go through this with us. This is not the experience we want our customer to have. Rest assured that we are doing the needful to sort this issue real quick.  We request you to allow us some more time.   Thank you for your understanding and cooperation.           09:13 AM, 01st Jun                   Alhamzi                   Do you have any other inquiries that we can help with?           09:13 AM, 01st Jun                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:13 AM, 01st Jun                     Eva                    No           09:14 AM, 01st Jun                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4431643