Subject: Ticket Assigned - 3892375/ Esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 27 May 2022 08:07:50 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3892375/ Esc photos Kamran Malik                             11:59 AM, 27th May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:59 AM, 27th May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:59 AM, 27th May                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           12:00 PM, 27th May                     Kamran Malik                    Mattress is totally sagging  in many places, It lost the strength from many places and feels like zig zag now           12:00 PM, 27th May                     Kamran Malik                    Its hard to show in photos because its inside           12:01 PM, 27th May                     Kamran Malik                             12:02 PM, 27th May                     Kamran Malik                             12:02 PM, 27th May                     Kamran Malik                             12:02 PM, 27th May                     Kamran Malik                             12:03 PM, 27th May                     Kamran Malik                             12:03 PM, 27th May                     Kamran Malik                    Its causing pain harm for my posture           12:04 PM, 27th May                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3892375           12:04 PM, 27th May                   Alhamzi                   Do you have any other inquiries that we can help with?           12:04 PM, 27th May                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:07 PM, 27th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4408157