Subject: Ticket Assigned - 3888687/ Esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 13:07:24 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3888687/ Esc photos Rashroosh Ana ??️                    The white one, the glass is broken for the side           04:45 PM, 25th May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:45 PM, 25th May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:45 PM, 25th May                   Alhamzi                   Could you please share your order number so that I can assist you further?           04:46 PM, 25th May                     Rashroosh Ana ??️                    9570991092           04:48 PM, 25th May                     Rashroosh Ana ??️                    Cape glass top outdoor side table - white color           04:49 PM, 25th May                     Rashroosh Ana ??️                    The glass is broken from the side           04:49 PM, 25th May                   Alhamzi                   Please wait while we check the details.            04:52 PM, 25th May                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           04:56 PM, 25th May                   Alhamzi                   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           05:00 PM, 25th May                     Rashroosh Ana ??️                    * File attached - f69491c830ac0a126c9725.mp4 *             05:02 PM, 25th May                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3888687           05:02 PM, 25th May                   Alhamzi                   Do you have any other inquiries that we can help with?           05:02 PM, 25th May                     Rashroosh Ana ??️                    Thank u           05:03 PM, 25th May                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:06 PM, 25th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4401713