Subject: Note Added - [#4392182] 30% Offer not availed
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 25 May 2022 06:13:33 +0000

Hi ,    Namrita Kanjani added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4392182    Subject:  30% Offer not availed   Requester: Alia.mamdouh    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Zulema</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">I have ran the recat, please share the same for ksa as well.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">This seems like a tech issue but we will need to investigate further before we raise it to tech- kindly share the trail email of when the request was initially sent with the initial recat files sent.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="color:black">Regards,</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">--</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">Namrita Kanjani</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="color:black">Senior </span><span style="color:black">E-Commerce Content Merchandiser</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="color:black"><img width="132" height="63" style="width:1.375in;height:.6562in" id="_x0000_i1030" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjE2ODIxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.aMmQkeSWI4_ctNAKnTBVbee37-Lz08Y5DKaDhdOvUgM" data-id="2043342168211" alt="Logo

Description automatically generated"></span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"><img width="341" height="15" style="width:3.552in;height:.1562in" id="_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjE2ODIxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.JrrwfUW44laxZhdFjomV_cesvc6qi6OjekeyNs4rngg" data-id="2043342168215" alt="signature_4285769727"></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal"><b><span lang="EN-US" style="font-size:12.0pt;color:black"></span></b></div>
</div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">Zulema Pereira &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 25 May 2022 at 9:39 AM<br>
<b>To: </b>Namrita Kanjani &lt;[email-masked]&gt;<br>
<b>Cc: </b>HomeBox Customercare UAE &lt;[email-masked]&gt;, Home Box &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#4392182] - 30% Offer not availed</span>
</div>
<div></div>
<div></div>

<div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US">HI Namrita this was already part of promotion recat, how are products suddenly disappearing from the slab?</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">UAE/KSA both will be affected that means? And how many products?</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Namrita Kanjani &lt;[email-masked]&gt;
<br>
<b>Sent:</b> Wednesday, May 25, 2022 9:28 AM<br>
<b>To:</b> Zulema Pereira &lt;[email-masked]&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4392182] - 30% Offer not availed</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Hi Zulema</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Kindly share the recat file again as we can only run recat for the percentage promotion.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="color:black">Regards,</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">--</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">Namrita Kanjani</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="color:black">Senior </span><span style="color:black">E-Commerce Content Merchandiser</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="color:black"><img width="132" height="63" style="width:1.375in;height:.6562in" id="Picture_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjE2ODIxNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.nWjwRrAbnXZDXkc3BcPiJkl6cssuIcE_4NNRztguMe0" data-id="2043342168217" alt="Logo

Description automatically generated"></span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"><img width="341" height="15" style="width:3.552in;height:.1562in" id="_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjE2ODIyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.d9meQD3t6zxRxsNpA3NY895Fx_7LWpv5Mzg-1wNpv3M" data-id="2043342168220" alt="signature_4285769727"></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, 25 May 2022 at 9:23 AM<br>
<b>To: </b>Namrita Kanjani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#4392182] - 30% Offer not availed</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US">Hi Namrita,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="color:black">promo_AE_OTPD_INCL_050522</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Namrita Kanjani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, May 25, 2022 9:21 AM<br>
<b>To:</b> Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#4392182] - 30% Offer not availed</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Hi Zulema</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Kindly mention which type of promotion was running on this product and when was it created.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal">
<span style="color:black">Regards,</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">--</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">Namrita Kanjani</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span lang="EN-US" style="color:black">Senior </span><span style="color:black">E-Commerce Content Merchandiser</span><span style="font-size:10.0pt;color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="color:black"><img width="132" height="63" style="width:1.375in;height:.6562in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjE2ODIyMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.FvqN_RVd4TSvMco-CN7pN2k3nKYAKUNxw5q69CSFvQI" data-id="2043342168222" alt="Logo

Description automatically generated"></span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"><img width="341" height="15" style="width:3.552in;height:.1562in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MjE2ODIyNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.wAKxGyC9vGFve8O1myeXKoiZaLNTgHE9z2VOWog51YQ" data-id="2043342168225" alt="signature_4285769727"></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="color:black"> </span></div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US" style="font-size:12.0pt;color:black">From:
</span></b><span lang="EN-US" style="font-size:12.0pt;color:black">Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Date: </b>Wednesday, 25 May 2022 at 9:05 AM<br>
<b>To: </b>Namrita Kanjani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc: </b>HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject: </b>RE: [#4392182] - 30% Offer not availed</span>
</div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
</div>
<div class="MsoNormal"><span lang="EN-US">Hi Namrita,</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US">Please check this products is not getting added to the offer has the promotion timed down?</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">164017337 - Rio 5-Piece King Bedroom Set - 180x200 cms .</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Its part of the slab offer currently running in UAE.</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="1220" style="width:915.0pt;border-collapse:collapse">
<tbody>
<tr style="height:15.0pt">
<td width="81" style="width:61.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<div class="MsoNormal" align="right" style="text-align:right"><span style="color:black">164017337</span></div>
<div></div>
<div></div>
</td>
<td width="279" style="width:209.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">164017337-HMBX09122021</span></div>
<div></div>
<div></div>
</td>
<td width="385" style="width:289.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">hbxfurniture-bedsandbedsets-bedroomsets</span></div>
<div></div>
<div></div>
</td>
<td width="475" style="width:356.0pt;padding:0cm 5.4pt 0cm 5.4pt;height:15.0pt">
<div class="MsoNormal"><span style="color:black">hbxbedroom-bedsandbedsets-bedroomsets</span></div>
<div></div>
<div></div>
</td>
</tr>
</tbody>
</table>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<div class="MsoNormal">
<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, May 25, 2022 7:04 AM<br>
<b>To:</b> Zulema Pereira &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HomeBox Customercare UAE &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4392182] - 30% Offer not availed</span>
</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"><span lang="EN-US"></span></div>
<div> </div>
<div></div>
<div>
<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
</span></i></b><span lang="EN-US" style="color:indianred"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div>
<div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system;color:black">Hi Team,</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"> <br>
<br>
Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4392182" rel="noreferrer">
#4392182</a> raised by Alia.mamdouh (<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>).<br>
<br>
<strong><span style="font-family:-apple-system">Offer not working :  Summer fest 30% off on 999+</span></strong><b><br>
</b><br>
Kindly check as the promotion is not working for the item 164017337 - Rio 5-Piece King Bedroom Set - 180x200 cms .<br>
​<br>
Thanks &amp; Regards<br>
The Support Team </span>
</div>
<div></div>
<div></div>
</div>
</div>
</div>
<div class="MsoNormal">
<span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">4392182:1125156</span><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">
</span>
</div>
<div></div>
<div></div>
</div>
</div>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
</blockquote></div>