Subject: Note Added - [#4021648] Conversation with Emad
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 21 May 2022 08:37:08 +0000

Hi ,    Hcdammam Delivery added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4021648    Subject:  Conversation with Emad   Requester: Nogaboga    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear All</div>
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<b><span style="font-size:9.0pt;color:#1F3864">Thanks &amp; Regards</span></b><span style="font-size:9.0pt;color:#1F3864">,                       
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Jafar Thazhathethil
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Home Division – Dammam Warehouse</span></b></div>
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<span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F3864'>Ext-5382</span><b><span style="font-size:9.0pt;color:#1F3864"></span></b>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Mobile: +966564387659</span></b></div>
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<div class="MsoNormal"><span lang="EN-PH" style="font-size:9.0pt;color:#1F3864">Email:
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><u></u></span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F3864">Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></div>
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<div>From: Chamila JananathDasanayaka &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, May 17, 2022 3:09 PM<br>
<b>To:</b> Ismail Aboukhater &lt;[email-masked]&gt;; Tulasi bhatta &lt;[email-masked]&gt;; Hbdammam Whdelivery &lt;[email-masked]&gt;; Hcdammam Delivery &lt;[email-masked]&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;[email-masked]&gt;; hcdammam cod &lt;[email-masked]&gt;; Hcdammam Delivery &lt;[email-masked]&gt;; Hbdammam Whdelivery &lt;[email-masked]&gt;; Home Box &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#4021648] - MOC-Order No.6371624515/Maintenance </div>
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<div class="MsoNormal">Dear Ismail</div>
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<div class="MsoNormal">Noted. Will do needful on tomorrow.</div>
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<b><span style="font-size:9.0pt;color:#1F3864">Thanks &amp; Regards</span></b><span style="font-size:9.0pt;color:#1F3864">,                       
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Chamila J Dasanayaka</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Home Division – Dammam Warehouse</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F3864'>Ext-5384</span></div>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Mobile: +966543267358</span></b></div>
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<u><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></u></span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F3864">Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></div>
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<b>From:</b> Ismail Aboukhater &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, May 17, 2022 3:08 PM<br>
<b>To:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam
 Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hcdammam cod &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4021648] - MOC-Order No.6371624515/Maintenance <br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAM94CA89BE9F4747B3BD9CA1AF05C1715E" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Chamila JananathDasanayaka</span></a>
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<div class="MsoNormal">MOH (High) </div>
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<div class="MsoNormal">As discussed already updated the customer will replace the item tomorrow and he is agreed ,please send without late .</div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Best Regards</span></b></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'>Ismail Mohamed
</span></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home BOX - KSA</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Ismail Aboukhater &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 12, 2022 4:41 PM<br>
<b>To:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Tulasi bhatta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hbdammam
 Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hcdammam cod &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4021648] - MOC-Order No.6371624515/Maintenance <br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAM900A1C96A3E348CDA2FFF4D4AF84C178" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Tulasi bhatta</span></a> \sukkum
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<div class="MsoNormal">Please update urgent (MOC high escalation) </div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Best Regards</span></b></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'>Ismail Mohamed
</span></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home BOX - KSA</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-family:"Arial",sans-serif;color:#777777'></span>
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<b>From:</b> Ismail Aboukhater &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, May 12, 2022 3:50 PM<br>
<b>To:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hcdammam cod &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4021648] - MOC-Order No.6371624515/Maintenance <br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAMAF0203ED0B8C4A83A7D34FF912AA25AE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Chamila JananathDasanayaka</span></a>
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<div class="MsoNormal">High escalation </div>
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<div class="MsoNormal">Please update the status urgent the replacement is done or still pending .</div>
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<div class="MsoNormal"><u>Last update from the WH side :-</u></div>
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<div class="MsoNormal"><b><span style="color:#1F497D">Best Regards</span></b></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'>Ismail Mohamed
</span></b><b><span style='font-family:"Bradley Hand ITC";color:#1F497D'><br>
</span></b><span style='font-family:"Tahoma",sans-serif;color:#777777'>Customer Care Center - Home BOX - KSA</span><b><span style='font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
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<div class="MsoNormal"><span style='font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTAxODEyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SDrBkD_4jn6-ijIOWgYb2sufPkAtyozkAz2MhRFvssQ" data-id="2043341018120" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTAxODEyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9z4BMZvpRcO_3Tjw5pgFUir06XVrPijU5aFyZaPCDDY" data-id="2043341018121" alt="hb"></span>
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<b>From:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, April 28, 2022 5:36 PM<br>
<b>To:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hcdammam cod &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4021648] - MOC-Order No.6371624515/Maintenance </div>
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</div>
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<div class="MsoNormal">Dear Hamza</div>
<div></div>
<div></div>
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<div> </div>
<div></div>
<div class="MsoNormal">We have already done replacement once. But unfortunately customer facing same issue again.  We will replace one  more time as per the customer request after Eid, Please inform same to customer.</div>
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<div> </div>
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<b><span style="font-size:9.0pt;color:#1F3864">Thanks &amp; Regards</span></b><span style="font-size:9.0pt;color:#1F3864">,                       
</span>
</div>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Chamila J Dasanayaka</span></b></div>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Home Division – Dammam Warehouse</span></b></div>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F3864'>Ext-5384</span></div>
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<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Mobile: +966543267358</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-PH" style="font-size:9.0pt;color:#1F3864">Email :
<u><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></u></span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F3864">Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></div>
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<div class="MsoNormal"><span style='font-family:"Aparajita",serif;color:#1F497D'><img width="213" height="35" style="width:2.2187in;height:.3645in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTAxODExOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UUQI8JqwdTHNX9tf48PCTOXzuHJVow2AE9ztB4NFkRw" data-id="2043341018119" alt="MER -logo-01"></span></div>
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<b>From:</b> Hamza Nouri Ahmad Abu Azzam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Thursday, April 28, 2022 11:38 AM<br>
<b>To:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hcdammam cod &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4021648] - MOC-Order No.6371624515/Maintenance <br>
<b>Importance:</b> High</div>
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<div class="MsoNormal">Hi <a id="OWAAM4578BA643D8B44D8A17EF17658553D37" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Chamila JananathDasanayaka</span></a>,</div>
<div></div>
<div></div>
<div class="MsoNormal">The customer he claims<span dir="RTL"></span><span dir="RTL"></span><span dir="RTL" style='font-family:"Arial",sans-serif'><span dir="RTL"></span><span dir="RTL"></span>
</span>the inspection team they already visited him before, so please check and revert if must send the team again.</div>
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<div> </div>
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<div class="MsoNormal">Thank you.</div>
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<div> </div>
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<div>
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<b><span style="color:#1F497D">Best Regards</span></b><b><span style="font-size:12.0pt;color:#1F497D"></span></b>
</div>
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<b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'>Hamza.AbuAzzam
</span></b><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#777777'><br>
Customer Care Center - Home box - KSA</span><b><span style='font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span></b>
</div>
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<div class="MsoNormal"><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'>Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia</span></div>
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<a href="www.homeboxstores.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.homeboxstores.com</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'> |
</span><a href="www.landmarkgroup.com" rel="noreferrer"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:gray'>www.landmarkgroup.com</span></a><span style='font-size:7.0pt;font-family:"Arial",sans-serif;color:#777777'></span>
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<span style="color:#1F497D"><img width="164" height="53" style="width:1.7083in;height:.552in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTAxODEyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SDrBkD_4jn6-ijIOWgYb2sufPkAtyozkAz2MhRFvssQ" data-id="2043341018120" alt="lg"></span><span style="color:blue"><img width="67" height="60" style="width:.6979in;height:.625in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTAxODEyMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9z4BMZvpRcO_3Tjw5pgFUir06XVrPijU5aFyZaPCDDY" data-id="2043341018121" alt="hb"></span>
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<b>From:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, April 27, 2022 1:06 PM<br>
<b>To:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hcdammam cod &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#4021648] - Conversation with Emad</div>
<div></div>
<div></div>
</div>
</div>
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<div> </div>
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<div class="MsoNormal">Dear team </div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Will be arrange inspection After Eid only. Please inform customer to same.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">
<b><span style="font-size:9.0pt;color:#1F3864">Thanks &amp; Regards</span></b><span style="font-size:9.0pt;color:#1F3864">,                       
</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Chamila J Dasanayaka</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Home Division – Dammam Warehouse</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Tahoma",sans-serif;color:#1F3864'>Ext-5384</span></div>
<div></div>
<div></div>
<div class="MsoNormal"><b><span style="font-size:9.0pt;color:#1F3864">Mobile: +966543267358</span></b></div>
<div></div>
<div></div>
<div class="MsoNormal"><span lang="EN-PH" style="font-size:9.0pt;color:#1F3864">Email :
<u><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">[email-masked]</span></a></u></span></div>
<div></div>
<div></div>
<div class="MsoNormal"><span style="font-size:9.0pt;color:#1F3864">Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia</span></div>
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<div class="MsoNormal"><span style='font-family:"Aparajita",serif;color:#1F497D'><img width="213" height="35" style="width:2.2187in;height:.3645in" id="image010.jpg_x0040_01D7F508.D9C7C350" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM0MTAxODExOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UUQI8JqwdTHNX9tf48PCTOXzuHJVow2AE9ztB4NFkRw" data-id="2043341018119" alt="MER -logo-01"></span></div>
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<b>From:</b> Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Wednesday, April 27, 2022 12:48 PM<br>
<b>To:</b> Chamila JananathDasanayaka &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> HB.CCCKSA &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; hcdammam cod &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Hcdammam Delivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Hbdammam Whdelivery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#4021648] - Conversation with Emad</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<b><i><span style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
</div>
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<div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
<div></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Any update please?</span></div>
<div></div>
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</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CS Team</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 23 Apr at 2:20 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
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<div></div>
<div>
<div>
<div>
<div class="MsoNormal"></div>
<div> </div>
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<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Chamilla,<br>
<br>
Please check the below and arrange to check the customer issue. <br>
<br>
Customer confirm that same issue again happens after replacement. <br>
<br>
Order number : 6371624515<br>
CRM : 3538466 <br>
NEW CRM: 3538466<br>
<br>
Issue : Cx. has confirmed that the item has already replaced and the same issue came back. Cx. accepted the replacement with no defects. or change with other item with better quality.<br>
<br>
Best Regards,<br>
Ali Ibraheem.</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Thu, 21 Apr at 2:27 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
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<div></div>
<div>
<div>
<div>
<div class="MsoNormal"></div>
<div> </div>
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</div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Chamilla,<br>
<br>
Please check the below and arrange to check the customer issue. <br>
<br>
Customer confirm that same issue again happens after replacement. <br>
<br>
Order number : 6371624515<br>
CRM : 3538466 <br>
NEW CRM: 3538466<br>
<br>
Issue : Cx. has confirmed that the item has already replaced and the same issue came back. Cx. accepted the replacement with no defects. or change with other item with better quality.<br>
<br>
Best Regards,<br>
Ali Ibraheem.</span></div>
<div></div>
<div></div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 19 Apr at 10:07 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Chamilla,<br>
<br>
Please check the below and arrange to check the customer issue. <br>
<br>
Customer confirm that same issue again happens after replacement. <br>
<br>
Order number : 6371624515<br>
CRM : 3538466 <br>
NEW CRM: 3538466<br>
<br>
Issue : Cx. has confirmed that the item has already replaced and the same issue came back. Cx. accepted the replacement with no defects. or change with other item with better quality.<br>
<br>
Regards,<br>
Cs team.</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div class="MsoNormal">
<span style="font-size:10.5pt;font-family:-apple-system">On Sat, 16 Apr at 12:12 PM
<span class="separator">, Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
</span></span><span class="separator"></span>
</div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Chamilla,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please check the below and arrange to check the customer issue. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Customer confirm that same issue again happens after replacement. </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order number : 6371624515</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">CRM : 3538466 </span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">NEW CRM: 3538466</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system"></span></div>
<div> </div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Issue : Cx. has confirmed that the item has already replaced and the same issue came back. Cx. accepted the replacement with no defects. or change with other item with better quality.</span></div>
<div></div>
<div></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Cs team.</span></div>
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