Subject: New Reply Received - Complaint _ icozy king size bonnel spring matress
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 19 May 2022 15:04:08 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Complaint _ icozy king size bonnel spring matress   Ticket comment <div dir="auto" style="direction: ltr; margin: 0; padding: 0; font-family: sans-serif; font-size: 11pt; color: black">
Then why it mentioned 5 years during the purchase<span style="font-size: 11pt">.</span>
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<div>From: Home Box &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, May 18, 2022 11:21:36 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4307965] - Complaint _ icozy king size bonnel spring matress
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<div dir="ltr">Hi Anu, </div>
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Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">We would like to let you know that the order was placed on 29/08/2019 and the warranty of the bed is for two years, therefore we are unable to do any further action. You can contact a local store to assist you regarding this issue. </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.homeboxstores.com/helpdesk/attachments/2043340416386'>Screenshot_20220519_182555.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4307965