Subject: Ticket Assigned - Conversation with Priyanka Chittayagam
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 18 May 2022 10:55:17 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priyanka Chittayagam Priyanka Chittayagam                    Hi           12:56 PM, 10th May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:56 PM, 10th May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:56 PM, 10th May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:56 PM, 10th May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:56 PM, 10th May                     Priyanka Chittayagam                    I have ordered the wrong size mattress and mattress protector           12:56 PM, 10th May                     Priyanka Chittayagam                    It’s one size smaller           12:56 PM, 10th May                     Priyanka Chittayagam                    I need to exchange it for the right size           12:57 PM, 10th May                     Priyanka Chittayagam                    Can you assist me with this           12:57 PM, 10th May                   Raghwendra Pratap                   Hi Priyanka. Thank you for choosing HomeBox. My name is Raghwendra.           12:57 PM, 10th May                   Raghwendra Pratap                   We wish to inform you that we don't have exchange service.           12:57 PM, 10th May                   Raghwendra Pratap                   Could you please share your order number so that I can assist you further?           12:57 PM, 10th May                     Priyanka Chittayagam                             12:58 PM, 10th May                     Priyanka Chittayagam                             12:58 PM, 10th May                     Priyanka Chittayagam                             12:58 PM, 10th May                     Priyanka Chittayagam                             12:58 PM, 10th May                     Priyanka Chittayagam                    Okay then return ?           12:59 PM, 10th May                   Raghwendra Pratap                   You can return only the protector, not the mattress.           01:00 PM, 10th May                   Raghwendra Pratap                   Furniture items can only be returned before they are assembled. When our team arrives to deliver and install the items, you may inform them to return the item. Once they are assembled in your house then they cannot be returned.   We do, however, provide warranty and maintenance services on all furniture items.            01:00 PM, 10th May                     Priyanka Chittayagam                    They just delivered the mattress           01:01 PM, 10th May                     Priyanka Chittayagam                              01:01 PM, 10th May                   Raghwendra Pratap                   Please share the mattress picture?           01:02 PM, 10th May                     Priyanka Chittayagam                             01:02 PM, 10th May                     Priyanka Chittayagam                              01:02 PM, 10th May                   Raghwendra Pratap                   For this order 9569368810 right?           01:03 PM, 10th May                     Priyanka Chittayagam                    Yes           01:03 PM, 10th May                     Priyanka Chittayagam                    This is the mattress order number           01:03 PM, 10th May                     Priyanka Chittayagam                    The other one is the mattress protector           01:03 PM, 10th May                     Priyanka Chittayagam                    That also has not been opened           01:04 PM, 10th May                     Priyanka Chittayagam                             01:04 PM, 10th May                   Raghwendra Pratap                   We have raised complaint for mattress 3846568, the team will contact you within 7-15 working days.           01:06 PM, 10th May                   Raghwendra Pratap                   For Protector:  In the meantime, an exchange is not available at www.homeboxstores.com. You can return online purchases through the below three channels:  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Homebox) store across the UAE. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Homebox) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 30 days to do a return and a refund.           01:07 PM, 10th May                     Priyanka Chittayagam                    So I don’t return it to the delivery person?           01:08 PM, 10th May                   Raghwendra Pratap                   Create a return request for protector, then the pick-up team will contact you within 3-5 working days.           01:09 PM, 10th May                     Priyanka Chittayagam                    And for the mattress?           01:09 PM, 10th May                   Raghwendra Pratap                   For mattress, another team will contact you.           01:10 PM, 10th May                     Priyanka Chittayagam                    Ok           01:10 PM, 10th May                   Raghwendra Pratap                   Is there anything else I can assist you with today?           01:11 PM, 10th May                     Priyanka Chittayagam                    Just this thanks           01:11 PM, 10th May                   Raghwendra Pratap                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:11 PM, 10th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4337250