Subject: Ticket Assigned - App Issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 16 May 2022 03:14:06 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  App Issue Shawz                    Hello why doesnt your click and collect work on the app or website           07:02 AM, 16th May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:02 AM, 16th May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:02 AM, 16th May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:02 AM, 16th May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:02 AM, 16th May                   Alhamzi                   Hi Shawz, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:03 AM, 16th May                   Alhamzi                   kindly note that Click and collect is not applicable for furniture           07:03 AM, 16th May                   Alhamzi                   Do you have any other inquiries that we can help with?           07:03 AM, 16th May                     Shawz                    Im trying to order wall shelves           07:04 AM, 16th May                   Alhamzi                   could you please share a screenshot of the issue           07:05 AM, 16th May                     Shawz                    Im not getting the click and collect option           07:07 AM, 16th May                   Alhamzi                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.     Please contact us if you still have the same issue and we will be here to help you out.            07:07 AM, 16th May                     Shawz                             07:08 AM, 16th May                     Shawz                    After this i dont get an option of confirming           07:08 AM, 16th May                   Alhamzi                   We sincerely apologize for the issue you are facing however, we would advise you to please try clearing the cache/cookies of your browser and if you are using the App please try reinstalling/'updating it.  Please contact us if you still have the same issue and we will be here to help you out. .           07:09 AM, 16th May                   Alhamzi                   Do you have any other inquiries that we can help with?           07:09 AM, 16th May                     Shawz                             07:09 AM, 16th May                     Shawz                    For this thing           07:09 AM, 16th May                     Shawz                    I reinstalled still not coming           07:10 AM, 16th May                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:11 AM, 16th May                   Alhamzi                   please provide us with your email ID so we can update you           07:11 AM, 16th May                   Alhamzi                   your regisered email ID           07:11 AM, 16th May                     Shawz                    [email-masked]           07:12 AM, 16th May                   Alhamzi                   Thanks           07:12 AM, 16th May                   Alhamzi                   Do you have any other inquiries that we can help with?           07:12 AM, 16th May                     Shawz                    [email-masked]           07:12 AM, 16th May                     Shawz                    This is the registered one           07:12 AM, 16th May                     Shawz                    Nopes thankyou           07:12 AM, 16th May                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:13 AM, 16th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4361293