Subject: Ticket Assigned - 3858145/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 15 May 2022 07:09:47 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3858145/ esc photos neethus220                             08:55 AM, 15th May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           08:55 AM, 15th May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            08:55 AM, 15th May                     neethus220                    Order number :9505100417           08:56 AM, 15th May                   Alhamzi                   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           08:57 AM, 15th May                     neethus220                    Fabric sofa have an issue can you please arrange service team to solve the issue           08:57 AM, 15th May                     neethus220                             08:58 AM, 15th May                     neethus220                             08:58 AM, 15th May                     neethus220                    Seater inside spring have jssue           08:58 AM, 15th May                     neethus220                    Please arrange service team           09:00 AM, 15th May                   Alhamzi                   Please wait while we check the details.            09:00 AM, 15th May                     neethus220                    Okay           09:02 AM, 15th May                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3858145           09:03 AM, 15th May                   Alhamzi                   Do you have any other inquiries that we can help with?           09:03 AM, 15th May                     neethus220                    So you will get back to me with in 3-2 business days right           09:03 AM, 15th May                     neethus220                    Service team is avilable right to solve issue           09:04 AM, 15th May                   Alhamzi                   yes our team will visit you within 2-3 and assist you regarding the issue           09:04 AM, 15th May                   Alhamzi                   Do you have any other inquiries that we can help with?           09:04 AM, 15th May                     neethus220                    Nothing           09:05 AM, 15th May                     neethus220                    Everything is fjne           09:05 AM, 15th May                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:09 AM, 15th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4356952