Subject: New Reply Received -
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 06 May 2022 16:22:20 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.    Ticket comment <div dir="ltr">Good afternoon,<div>                              i hope you are well. I cancelled my orders so I would like to know when a full refund will happen please.</div>
<div>0555068127 </div>
<div>Thank you</div>
<div>Nadia</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, May 6, 2022 at 7:19 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4313425</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 4313425<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Ankit Kumar : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Nadia,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Greetings for the day !<br><br>Thank you for contacting us ! <br><br>We would like to apologise for the inconvenience caused to you. <br><br>​Please confirm order id and elaborate the query in detail. <br><br>​Looking forward to your response. <br><br>Thanks &amp; Regards,<br>The Support Team <br><br><br>
</div>
<div dir="ltr">
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</div></blockquote>

<br>
<div><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#1f497d'> </span></div>
<div>
<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#7f7f7f'>P.O. Box 37486, Dubai, United Arab
Emirates</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#1f497d'></span>
</div>
<div>
<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#1f497d'>Tel:</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#7f7f7f'> +971
(4) 348 4999 x205  |  </span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#1f497d'>Fax:</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#7f7f7f'> +971 (4) 348 6595</span><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#1f497d'></span>
</div>
<div>
<span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#1f497d'> </span><a href="http://www.wellingtoninternationalschool.com/" style="font-size:10.5pt;font-family:Arial,sans-serif" target="_blank" rel="noreferrer">www.<wbr>wellingtoninternationalschool.<wbr>com</wbr></wbr></a>
</div>
<div>
<span style='font-family:"Arial",sans-serif;color:#1f497d'><a href="http://www.gemseducation.com/" target="_blank" rel="noreferrer"><span style="font-size:10.5pt;color:blue">www.gemseducation.com</span></a></span><u><span style="color:blue"></span></u>
</div>

<div>
<span style='font-size:8.5pt;font-family:"Arial",sans-serif;color:#7f7f7f'>This email and any attachments are
confidential and may also be privileged. If you have received this message in
error, please (a) notify the sender immediately, (b) destroy this email and any
attachments, and (c) do not use, copy, store and/or disclose to any person this
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should check the integrity of and scan this email and any attached files for
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</div>

<div><span style="color:rgb(127,127,127);font-family:Arial,sans-serif;font-size:8.5pt">GEMS Education is a registered
trademark of the GEMS Group of companies. Premier Schools International LLC is
a limited liability company registered in Dubai, United Arab Emirates with
commercial register number 1003392, a paid up capital of AED3,000,000, and
having its office at PO Box 8607, Dubai, United Arab Emirates and is authorised
to use such trademark.</span></div>
<div><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#1f497d'></span></div>

<div> </div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4313425