Subject: Ticket Assigned - 3835914/ Esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 06 May 2022 11:48:26 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3835914/ Esc photos Aneesh                    With my mobile number can you get my order           03:31 PM, 06th May                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           03:31 PM, 06th May                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            03:31 PM, 06th May                   Alhamzi                   Yes I can           03:32 PM, 06th May                   Alhamzi                   please share your registered mobile number           03:32 PM, 06th May                     Aneesh                    0504956473           03:33 PM, 06th May                   Alhamzi                   Did you purchase your order online or from store?           03:34 PM, 06th May                   Alhamzi                   and when?           03:34 PM, 06th May                     Aneesh                    From the store  Before 6 months           03:34 PM, 06th May                   Alhamzi                   Kindly confirm if you are complaining regarding the item"EC-P-Curvy 1 6 Dining Table Set-Brown"?           03:36 PM, 06th May                     Aneesh                    Yes           03:36 PM, 06th May                   Alhamzi                   Please share your complain           03:37 PM, 06th May                   Alhamzi                   And also share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           03:37 PM, 06th May                     Aneesh                    The table leg is shaking           03:37 PM, 06th May                     Aneesh                    How I can share the photo           03:38 PM, 06th May                   Alhamzi                   You can attach a video showing the issue           03:39 PM, 06th May                     Aneesh                    Ok           03:39 PM, 06th May                   Alhamzi                   so we can share it with our team to know more about the issue and assist you           03:39 PM, 06th May                     Aneesh                    * File attached - 8f546a6968b3a615614d10.mp4 *             03:42 PM, 06th May                     Aneesh                    This video is enough?           03:44 PM, 06th May                   Alhamzi                   Yes its enugh           03:45 PM, 06th May                     Aneesh                    Ok           03:45 PM, 06th May                   Alhamzi                   Thanks for sharing the details           03:45 PM, 06th May                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3835914           03:45 PM, 06th May                   Alhamzi                   Do you have any other inquiries that we can help with?           03:45 PM, 06th May                     Aneesh                    Thank you so much for your support           03:46 PM, 06th May                   Alhamzi                   Do not hesitate to contact us for more assistance            03:47 PM, 06th May                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           03:47 PM, 06th May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4317771