Subject: New Reply Received - NO pull out in CRM/ Store issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 24 Apr 2022 19:10:44 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  NO pull out in CRM/ Store issue  Ticket comment <div>Dear team,</div>
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<div>Thank you for getting back.</div>
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<br><div>Please read my initial email again , i clearly mentioned i do not want the legs now i need the refund, its been 2 weeks since I bought the sofa and couldn't take it home , obviously i wont wait this long i have already bought another sofa now.</div>
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<div>Since your staff has misbehaved so much and has not dealt with respect at all so i do not require the sofa anymore, please spare the effort of arranging the legs now because i am not willing to take it home anymore.</div>
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<div>Now please update me about the refund process and if you want you can directly call me on 052-1795170.</div>
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<div>Thank you,<br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 24 Apr 2022, at 6:27 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr"><div>Hi Qaisar,<br><br>
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Thank you for reaching out to us and giving us the opportunity to serve you.<br style="box-sizing: border-box"><br style="box-sizing: border-box">We sincerely apologize for any inconvenience caused. ​We would like to inform you that we have escalated this issue to our concern team. We have asked them to provide the legs. Our team is on it. We will get back to you soon with an update. </div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>​</div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Feel free to contact us for further assistance.<br style="box-sizing: border-box"><br style="box-sizing: border-box">
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<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>Thanks &amp; Regards,</div>
<div dir="ltr" style='box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(24, 50, 71); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;  text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial'>The Support Team </div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4213243