Subject: Ticket Assigned - Need esc/ Late delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 24 Apr 2022 06:43:46 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need esc/ Late delivery Dimitri                    Hi           10:27 AM, 24th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:27 AM, 24th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:27 AM, 24th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:27 AM, 24th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:27 AM, 24th Apr                     Dimitri                    What time are you going to deliver my order           10:27 AM, 24th Apr                     Dimitri                    #9567013589           10:28 AM, 24th Apr                     Dimitri                    #9566807772           10:28 AM, 24th Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:29 AM, 24th Apr                   New                   If you have any pictures that you would like to share, please do that.            10:29 AM, 24th Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:29 AM, 24th Apr                     Dimitri                    Ok noted           10:30 AM, 24th Apr                   Alhamzi                   Hi Dimitri, thank you for contacting us. This's Alhamzi We would be happy to help you.           10:31 AM, 24th Apr                   Alhamzi                   Please wait while we check the details.            10:31 AM, 24th Apr                     Dimitri                    No worries           10:32 AM, 24th Apr                     Dimitri                    I just want to know what time they will arrive           10:32 AM, 24th Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you and for the delay           10:38 AM, 24th Apr                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             10:38 AM, 24th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           10:38 AM, 24th Apr                     Dimitri                    No worries           10:38 AM, 24th Apr                     Dimitri                    I just want to know what time they will arrive           10:38 AM, 24th Apr                   Alhamzi                   we are on it           10:43 AM, 24th Apr                   Alhamzi                   Do not hesitate to contact us for more assistance            10:43 AM, 24th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:43 AM, 24th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4238173