Subject: Ticket Assigned - 3807120/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 23 Apr 2022 07:10:25 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3807120/ esc photos Fatima Al Midfa                    Hello           10:47 AM, 23rd Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:47 AM, 23rd Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:47 AM, 23rd Apr                     Fatima Al Midfa                    Regarding my order 9566628597           10:47 AM, 23rd Apr                     Fatima Al Midfa                    The door is damaged & your employee said he will come to change it tomorrow           10:49 AM, 23rd Apr                   Alhamzi                   Hi Fatima, thank you for contacting us. This's Alhamzi We would be happy to help you.           10:49 AM, 23rd Apr                   Alhamzi                   Please wait while we check the details.            10:49 AM, 23rd Apr                     Fatima Al Midfa                    So I expect you log it in the system & to be replaced tomorrow according to your employee           10:49 AM, 23rd Apr                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           10:53 AM, 23rd Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3807120           11:04 AM, 23rd Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           11:04 AM, 23rd Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:09 AM, 23rd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4230682