Subject: New Reply Received - NO pull out in CRM/ Store issue
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 22 Apr 2022 10:05:56 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  NO pull out in CRM/ Store issue  Ticket comment <div>Hi team,</div>
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<div>Thank you for reaching out.</div>
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<div>When purchasing the sofa, sales staff promised us that the sofa legs can be easily arranged and we can get it from anywhere.</div>
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<div>Upon the staff recommendation, we purchased the sofa.</div>
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<div>Why would i buy a sofa without legs at the first place, we only bought because we were assured that the relatable legs can be easily purchased and they will help us out with it. </div>
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<div>The sales staff miscommunicated to sell the sofa.</div>
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<div>I will be waiting for your update, please expedite and let me know about the refund process.</div>
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<div>Thanks &amp; regards,</div>
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<br><br><div dir="ltr">Sent from my iPhone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 22 Apr 2022, at 9:12 AM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Qaisar, </div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologies you have to go through this with us. This is not the experience we want our customer to have. Rest assured that we are doing the needful to sort this issue real quick.</div>
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<div>We request you to allow us some more time. </div>
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<div>Thank you for your understanding and cooperation.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4213243