Subject: Ticket Assigned - 9567006825/ Delivery team
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 22 Apr 2022 09:00:42 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9567006825/ Delivery team ALSAFA                    Hello, Order #9567006825 - Please ask your courier service to call 0582650293 to make the delivery arrangement. Thanks           12:48 PM, 22nd Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:48 PM, 22nd Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:48 PM, 22nd Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:50 PM, 22nd Apr                   New                   If you have any pictures that you would like to share, please do that.            12:50 PM, 22nd Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:50 PM, 22nd Apr                   Alhamzi                   Hi Alsafa, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:50 PM, 22nd Apr                   Alhamzi                   Please wait while we check the details.            12:50 PM, 22nd Apr                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:53 PM, 22nd Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           12:53 PM, 22nd Apr                     ALSAFA                    please give them another message that, they should first call/text 0582650293, however if no response and no-one inside the apartment, they can leave the parcels at my apartment door and send a picture to me via WhatsApp.           12:56 PM, 22nd Apr                   Alhamzi                   We will inform the delivery team the same.           12:59 PM, 22nd Apr                     ALSAFA                    I have asked Mr Irfan Mobile number 0582650293 to receive delivery on my behalf. Courier should call him when near the delivery location.           12:59 PM, 22nd Apr                   Alhamzi                   We will follow up with them as well no need to worry           12:59 PM, 22nd Apr                     ALSAFA                    many thanks!           01:00 PM, 22nd Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           01:00 PM, 22nd Apr                     ALSAFA                    not at this time.           01:00 PM, 22nd Apr                   Alhamzi                   Do not hesitate to contact us for more assistance            01:00 PM, 22nd Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:00 PM, 22nd Apr                     ALSAFA                    You too!           01:00 PM, 22nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4225626