Subject: New Reply Received - 3762334/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 21 Apr 2022 09:30:09 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  3762334/ esc photos  Ticket comment <div dir="auto">Hello, <div dir="auto"><br></div>
<div dir="auto">I have received the full amount of refund 699 AED. I am extremely satisfied with your service from the day I bought the item to unfortunate return to refund of my money. I will surely buy once again and again. Thanks to the Homebox team &#128591;</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 21 Apr 2022, 1:21 pm Home Box, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 4134321</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Ankit Kumar : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Felix, </div>
<div dir="ltr">​</div>
<div dir="ltr">Greetings of the day to you !<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>We would like to inform you that we have processed the refund of amount (AED 699.00) on (4/15/22) and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
<div dir="ltr">​<br>
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<div dir="ltr"><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMzMDIxMDMyOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._x_HR5khBXrMn3UzZaL8jqih5dXNL3l9brCa_Gyf_TU" style="width:auto"></div>
<div dir="ltr">Please check above screenshot for the proof of refund. </div>
<br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>Your Friends,<br>The Support Team<div></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4134321