Subject: Ticket Assigned - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 20 Apr 2022 11:06:51 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Returns Hello, i bought Athena velvet 3 seater sofa from Homebox store located at al wahda street sharjah. The sofa had no legs and was the only piece available. I was not willing to purchase it coz it had no legs, however, the staff convinced me that the legs are easily available in the market and he would help us out in getting the proper legs for the sofa. Based on the sales staff recommendation we bought the sofa and paid an amount of AED 650. Later its the 4th day now we have not found the legs for the sofa nor has anybody contacted us from the store as promised. We bought the sofa only because the staff at the store made us believe that all kind of legs can be easily purchased and he will help us out as well through someone. Now the store policy says NO REFUND NO EXCHANGE, What do i do with a sofa that has no legs. Please help me out as i need the refund now. I will 
 wait for your response https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4212834