Subject: Ticket Assigned - 9565947058/ esc to Dipesh
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 16 Apr 2022 13:17:06 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9565947058/ esc to Dipesh Sue                    No one called me today…but delivered the order at my doorstep and left…i made a complaint and was informed that the items will br collected and my delivery will be rescheduled           04:53 PM, 16th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:53 PM, 16th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:53 PM, 16th Apr                     Sue                    So pls advise if the item has been collected from my door step           04:54 PM, 16th Apr                     Sue                    And when is it going to be rescheduled for           04:54 PM, 16th Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:55 PM, 16th Apr                   New                   If you have any pictures that you would like to share, please do that.            04:55 PM, 16th Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:55 PM, 16th Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            05:02 PM, 16th Apr                   Alhamzi                   Yes the item is with our team and will try to deliver the order tomoroow           05:03 PM, 16th Apr                   Alhamzi                   qDo you have any other inquiries that we can help with?           05:03 PM, 16th Apr                     Sue                    Can U chnge the delivery address           05:03 PM, 16th Apr                   Alhamzi                   kindly ignore the previous message           05:03 PM, 16th Apr                   Alhamzi                   As it shown in our system the order was delivered           05:03 PM, 16th Apr                     Sue                    Yes but i spoke to ur call centre staff and they said the courier agent will collect it           05:04 PM, 16th Apr                   Alhamzi                   We will follow up with our team and to deliver the order to your new addresss           05:04 PM, 16th Apr                     Sue                    And ur team will reschedule the delivery           05:04 PM, 16th Apr                     Sue                    I am not available at my address           05:04 PM, 16th Apr                   Alhamzi                   Please provide us with your address so we can update it with our team           05:04 PM, 16th Apr                     Sue                    But did ur team pick the box from my address?           05:05 PM, 16th Apr                     Sue                    Or its still there?           05:05 PM, 16th Apr                   Alhamzi                   We do not know exactly at the moment but we will contact them           05:10 PM, 16th Apr                   Alhamzi                   you do not need to worry           05:10 PM, 16th Apr                   Alhamzi                   please provide us your new address and we will do the needful           05:10 PM, 16th Apr                     Sue                    Ok….           05:11 PM, 16th Apr                     Sue                    Pls deliver it tomorrow evening to the same address or on Monday to the same address           05:12 PM, 16th Apr                   Alhamzi                   We will inform our team the same           05:13 PM, 16th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           05:13 PM, 16th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:16 PM, 16th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4188154