Subject: Ticket Assigned - 9565648329/ Late delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 15 Apr 2022 09:13:15 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9565648329/ Late delivery Celine                    Hi           12:59 PM, 15th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:59 PM, 15th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:59 PM, 15th Apr                     Celine                    Part of my order was supposed to be delivered yesterday and it never came           01:00 PM, 15th Apr                     Celine                    9565648329           01:00 PM, 15th Apr                     Celine                             01:00 PM, 15th Apr                   Alhamzi                   Hi Celine, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:01 PM, 15th Apr                   Alhamzi                   Please wait while we check the details.            01:01 PM, 15th Apr                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:05 PM, 15th Apr                   Alhamzi                   Please confirm if the following phone number is correct: +971585033216           01:05 PM, 15th Apr                   Alhamzi                   For furniture the delivery date is 18/04/2022 between 10:00-14:00  You can contact 24 hours before the delivery date so we can provide you with the delivery team contact number           01:07 PM, 15th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           01:07 PM, 15th Apr                     Celine                    So when will the shoe rack be delivered           01:07 PM, 15th Apr                     Celine                    Yes this is my number           01:07 PM, 15th Apr                     Celine                    Yes I know this already I arranged it           01:07 PM, 15th Apr                     Celine                    You can see one item supposed to be delivered yesterday           01:08 PM, 15th Apr                   Alhamzi                   Kindly note that the estimated delivery time frame for household items (non-furniture) is within 2-3 business days.           01:08 PM, 15th Apr                   Alhamzi                   We will inform our team to delivery the order ASAP           01:08 PM, 15th Apr                   Alhamzi                   We request you to allow us some time           01:09 PM, 15th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           01:09 PM, 15th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:12 PM, 15th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4182331