Subject: New Reply Received - Mattress exchange
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 15 Apr 2022 00:47:42 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  Mattress exchange   Ticket comment <div>Again no one from</div>
<div>Your team came to pick up the old mattress <br><br><div dir="ltr">Sent from my iPhone</div>
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<div>On 11 Apr 2022, at 3:28 PM, Home Box &lt;[email-masked]&gt; wrote:<br><br>
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<div dir="ltr">Hi Maria, <br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">Sorry for this has happened with you. surely this is not the experience we wants our customer to have.<br><br>Kindly note that we have escalated this issue to the concern team for this not to happen again.<br><br>Please contact us if the mattress was not delivered on 13th April, 2022 and we will help you in the best way. <br><br>Thank you for you understanding and cooperation</div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3797806