Subject: Ticket Assigned - 3782546/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 13 Apr 2022 08:20:40 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3782546/ esc photos Joanna Francis                    Hello           12:04 PM, 13th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:04 PM, 13th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:04 PM, 13th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:04 PM, 13th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:04 PM, 13th Apr                     Joanna Francis                    Order #9565174245           12:04 PM, 13th Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:06 PM, 13th Apr                   New                   If you have any pictures that you would like to share, please do that.            12:06 PM, 13th Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:06 PM, 13th Apr                     Joanna Francis                             12:06 PM, 13th Apr                     Joanna Francis                    They didnt deliver the same chairs as per my order           12:06 PM, 13th Apr                     Joanna Francis                             12:07 PM, 13th Apr                   Alhamzi                   Hi Joanna, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:08 PM, 13th Apr                   Alhamzi                   Please wait while we check the details.            12:08 PM, 13th Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3782546           12:10 PM, 13th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           12:11 PM, 13th Apr                     Joanna Francis                    I need the chairs asap, i have people coming over           12:11 PM, 13th Apr                     Joanna Francis                    Can we make it faster?           12:11 PM, 13th Apr                   Alhamzi                   We have informed our team the same. you can check on your complain status tomorrow and we will update you           12:13 PM, 13th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           12:13 PM, 13th Apr                     Joanna Francis                    No thank u, please make sure its the rhodes dining chair that they will deliver again and not urban dining chair           12:15 PM, 13th Apr                   Alhamzi                   We are on it           12:20 PM, 13th Apr                   Alhamzi                   Do not hesitate to contact us for more assistance            12:20 PM, 13th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:20 PM, 13th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4170826