Subject: Ticket Assigned - Conversation with Nadia
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 10 Apr 2022 03:26:10 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nadia Nadia                    Hi. Good morning           07:00 AM, 10th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:00 AM, 10th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:00 AM, 10th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:00 AM, 10th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:00 AM, 10th Apr                     Nadia                    This is Nadia           07:00 AM, 10th Apr                     Nadia                    We have recently purchased a sliding door wardrobe. But I believe it isn't installed properly           07:00 AM, 10th Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            07:02 AM, 10th Apr                   New                   If you have any pictures that you would like to share, please do that.            07:02 AM, 10th Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           07:02 AM, 10th Apr                     Nadia                    Name : Imran Khan Invoice No.: ************20220319 Mobile no. 0588814935           07:02 AM, 10th Apr                     Nadia                    https://www.homeboxstores.com/ae/en/p/162161749           07:02 AM, 10th Apr                     Nadia                    We have purchased this item           07:02 AM, 10th Apr                     Nadia                    There is an edge on 3 ends of the sliding doors which is missing on one side of the mirror door. It is difficult to slide the door open or close because of the missing edge           07:07 AM, 10th Apr                     Nadia                    Missing stopper           07:07 AM, 10th Apr                   Alhamzi                   Hi Nadia, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:20 AM, 10th Apr                   Alhamzi                   Please wait while we check the details.            07:20 AM, 10th Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.           07:24 AM, 10th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           07:24 AM, 10th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 AM, 10th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4153106