Subject: Ticket Assigned - 3769157/ esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 09 Apr 2022 08:35:44 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3769157/ esc photos Fatima ALMANSOURI?                    Hi           12:01 PM, 09th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:01 PM, 09th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:01 PM, 09th Apr                     Fatima ALMANSOURI?                    Order No 9564000672           12:01 PM, 09th Apr                     Fatima ALMANSOURI?                    Arrive today with missing parts??.. When i expect to receive it????           12:02 PM, 09th Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:03 PM, 09th Apr                   New                   If you have any pictures that you would like to share, please do that.            12:03 PM, 09th Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:03 PM, 09th Apr                   Alhamzi                   Hi Fatima, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:11 PM, 09th Apr                   Alhamzi                   Please wait while we check the details.            12:11 PM, 09th Apr                     Fatima ALMANSOURI?                    Missing bed fixing item           12:13 PM, 09th Apr                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           12:16 PM, 09th Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.   Could you please share with us photos or video showing the issue so we can update it with our team to help you regarding this issue.           12:20 PM, 09th Apr                     Fatima ALMANSOURI?                    Fix??           12:23 PM, 09th Apr                     Fatima ALMANSOURI?                    2 side table fix??           12:23 PM, 09th Apr                     Fatima ALMANSOURI?                             12:24 PM, 09th Apr                     Fatima ALMANSOURI?                    Bed head           12:24 PM, 09th Apr                     Fatima ALMANSOURI?                    Bed parts           12:24 PM, 09th Apr                     Fatima ALMANSOURI?                    Not fixed           12:24 PM, 09th Apr                     Fatima ALMANSOURI?                    +971549931589 Number for the person who come.           12:26 PM, 09th Apr                   Alhamzi                   Please wait while we check the details.            12:27 PM, 09th Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3769157           12:29 PM, 09th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           12:29 PM, 09th Apr                     Fatima ALMANSOURI?                    No thank you           12:30 PM, 09th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:32 PM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4148277