Subject: Ticket Assigned - Need escalation - APPXTRA not working
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 15:43:06 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Need escalation - APPXTRA not working Dxb Runner                    I am not able to redeem this           07:33 PM, 08th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:33 PM, 08th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:33 PM, 08th Apr                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           07:35 PM, 08th Apr                     Dxb Runner                    https://www.homeboxstores.com/ae/en/p/162856232           07:35 PM, 08th Apr                     Dxb Runner                    I am ordering this from app           07:35 PM, 08th Apr                     Dxb Runner                    And use discount code           07:35 PM, 08th Apr                     Dxb Runner                    But its not working           07:36 PM, 08th Apr                   Alhamzi                   You can use the code "APPXTRA" for 5% discount for first order after installing the app in your smart phone           07:37 PM, 08th Apr                   Alhamzi                   Kindly confirm if this is your first order from the app?           07:37 PM, 08th Apr                     Dxb Runner                    Yes i did tgat           07:38 PM, 08th Apr                     Dxb Runner                    But code not working           07:38 PM, 08th Apr                     Dxb Runner                    Yes it is           07:38 PM, 08th Apr                   Alhamzi                   Could you please provide us your registered Email Address?           07:38 PM, 08th Apr                     Dxb Runner                    [email-masked]           07:38 PM, 08th Apr                   Alhamzi                   Also provide us a photo showing the issue you face while applying the code           07:38 PM, 08th Apr                     Dxb Runner                             07:39 PM, 08th Apr                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:39 PM, 08th Apr                   Alhamzi                   We will update you regarding this issue through email           07:39 PM, 08th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           07:39 PM, 08th Apr                     Dxb Runner                    Ok thanks           07:41 PM, 08th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:42 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4145886