Subject: Ticket Assigned - 9562453500/ RMA Cancel/ Refund
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 08 Apr 2022 15:26:26 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9562453500/ RMA Cancel/ Refund Jok                   It was a pleasure to assist you. Thank you for shopping with us.           07:46 AM, 09th Feb                     Megha  Lohia                    Hello i still haven’t received my 228 refund for order no 9562453500           07:18 PM, 08th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:18 PM, 08th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:18 PM, 08th Apr                   Alhamzi                   Hi Megha, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:18 PM, 08th Apr                   Alhamzi                   Please wait while we check the details.            07:18 PM, 08th Apr                     Megha  Lohia                    It was done on 24th March           07:18 PM, 08th Apr                   Alhamzi                   please confirm if you have returned 6 pieces ?           07:19 PM, 08th Apr                     Megha  Lohia                    Yes on the same date your driver came for collection           07:20 PM, 08th Apr                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:20 PM, 08th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           07:20 PM, 08th Apr                     Megha  Lohia                    Why is it that each time homebox makes it extremely painful . You always deliver the wrong product and never want to refund customer money?           07:20 PM, 08th Apr                     Megha  Lohia                    Please submit me with a complaint number           07:21 PM, 08th Apr                   Alhamzi                   Sorry for this has happened with you. surely this is not the experience we wants our customer to have.  Kindly note that we have escalated this issue to the concern team for this not to happen again.     Thank you for you understanding and cooperation           07:21 PM, 08th Apr                     Megha  Lohia                             07:21 PM, 08th Apr                   Alhamzi                   You will get an update regarding your complain via email.           07:21 PM, 08th Apr                     Megha  Lohia                    This is from your drivers phone who refused to give me a confirmation of collection           07:21 PM, 08th Apr                     Megha  Lohia                             07:22 PM, 08th Apr                     Megha  Lohia                    These were the wrong items delivered           07:22 PM, 08th Apr                   Alhamzi                   You do not need to worry about it. We will follow up with our team regarding the refund of the collected item           07:23 PM, 08th Apr                     Megha  Lohia                    This is the 3rd time this has happened           07:23 PM, 08th Apr                     Megha  Lohia                    The last refund I got was after 20 calls and 4 months so you may let me know now how long I have to wait for           07:23 PM, 08th Apr                   Alhamzi                   We apologies you have to go through this with us. rest assured that we will do the needful for this to be resolved and not to happen again           07:23 PM, 08th Apr                   Alhamzi                   Thank you for your understanding and cooperation.           07:23 PM, 08th Apr                   Alhamzi                   We will make sure we get this done fast           07:24 PM, 08th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           07:24 PM, 08th Apr                     Megha  Lohia                    That will be all           07:25 PM, 08th Apr                   Alhamzi                   Do not hesitate to contact us for more assistance            07:25 PM, 08th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:25 PM, 08th Apr                     Megha  Lohia                    Thank you and I hope you will get this done for me           07:25 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4145865