Subject: Ticket Assigned - 3763363/ Esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Wed, 06 Apr 2022 12:39:49 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3763363/ Esc photos Amir                    Hello           04:22 PM, 06th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:22 PM, 06th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:22 PM, 06th Apr                   Alhamzi                   Hi Amir, thank you for contacting us. This's Alhamzi We would be happy to help you.           04:23 PM, 06th Apr                   Alhamzi                   How may I help you?           04:23 PM, 06th Apr                     Amir                    My order has just been delivered           04:23 PM, 06th Apr                     Amir                    But the mattress is not in new condition           04:23 PM, 06th Apr                     Amir                    It’s torn           04:23 PM, 06th Apr                     Amir                    Your worker has noticed it and told me it would be replaced tomorrow           04:24 PM, 06th Apr                     Amir                             04:24 PM, 06th Apr                     Amir                             04:24 PM, 06th Apr                     Amir                    Order no. For your reference  9563923375           04:25 PM, 06th Apr                   Alhamzi                   Please wait while we check the details.            04:28 PM, 06th Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3763363           04:29 PM, 06th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           04:29 PM, 06th Apr                     Amir                    Kindly replace it by Friday maximum           04:29 PM, 06th Apr                     Amir                    I have already waited alot for the items           04:29 PM, 06th Apr                   Alhamzi                   We are on it and we have informed our team to make your issue of their priority           04:35 PM, 06th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           04:35 PM, 06th Apr                     Amir                    Thank you           04:36 PM, 06th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:39 PM, 06th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4135379