Subject: New Reply Received - 9559509805/ Delivery charges for FF item not refunded
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 05 Apr 2022 17:05:03 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  9559509805/ Delivery charges for FF item not refunded  Ticket comment <div>That’s too much to wait one month to refund delivery charges for items which cancelled,
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<div>Please urgent action required to avoid consumer rights complaint.<br>
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<div class="MsoNormal" style="margin: 0in 0in 0.0001pt"><span style="background-color: rgba(255, 255, 255, 0)"><b>Thanks &amp; Regards,</b></span></div>
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<div class="MsoNormal" style="margin: 0in 0in 0.0001pt"><span style="background-color: rgba(255, 255, 255, 0)"><i>Ashraf Hashem</i></span></div>
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<div>On 5 Apr 2022, at 7:04 PM, Home Box &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Ashraf, </div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We apologies you have to go through this with us. This is not the experience we want our customer to have. Rest assured that we are doing the needful to sort this issue real quick.</div>
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<div>We request you to allow us some more time. </div>
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<div>Thank you for your understanding and cooperation.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3978517