Subject: New Reply Received - 3724484/ Mattress/ Share photos.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 13:57:38 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  3724484/ Mattress/ Share photos.  Ticket comment <div dir="auto">hello , <div dir="auto">
<br><div dir="auto">Nop the issue is not yet resolved.</div>
<div dir="auto">No one has called me even .</div>
<div dir="auto">No one of the call center people have an answer regarding this case except : sorry  the inconvenience created ( same as in the email you have sent ) we have escalated to the internal team and we will get back to you as soon as possible . And as u might expect no one even calls back . </div>
<div dir="auto">After 2 escalation calls today , one of the call center agent tried to escalate to her manager . she claimed that her manager is busy and she will call back and for sure no one bothered</div>
<div dir="auto">Customer care at it best ! </div>
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<div dir="auto">Regards </div>
<div dir="auto">michel </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mon, Apr 4, 2022, 2:54 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Michel, <br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div>We sincerely apologize for any inconvenience caused to you.</div>
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<div dir="ltr">Please contact us if our team did not contact you today to assist you regarding your complain and we will help you in the best way. </div>
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<div>We thank you for your understanding and cooperation. Feel free to get in touch with us for further assistance.</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4079100