Subject: Ticket Assigned - 9564000489/ Update address
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 13:00:39 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9564000489/ Update address Mehnaz                    Hi, i processed a return request. The item must be picked from a different address           04:48 PM, 04th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:48 PM, 04th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           04:48 PM, 04th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:48 PM, 04th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            04:48 PM, 04th Apr                     Mehnaz                    1002341123 Order number 9564000489           04:49 PM, 04th Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            04:50 PM, 04th Apr                   New                   If you have any pictures that you would like to share, please do that.            04:50 PM, 04th Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           04:50 PM, 04th Apr                   Alhamzi                   You can inform the delivery team, when they contact you for collection, to collect the item from your new address and our team will help you in the best way.            04:53 PM, 04th Apr                   Alhamzi                   Our team will be able to change the location of collection if its  in the say area (City)           04:54 PM, 04th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           04:54 PM, 04th Apr                     Mehnaz                    They usually dont call beforehand. Mostly they just turn up           04:54 PM, 04th Apr                     Mehnaz                    I had my old address as default in the app and thankfully i got the package delivered to my new address, after the delivery guy called me. But how will they know that they need to pick up from the new address, if they dont call?           04:56 PM, 04th Apr                   Alhamzi                   Could you please share your new address           04:57 PM, 04th Apr                     Mehnaz                    https://maps.google.com/maps?q=25.0414016,55.1635677           04:59 PM, 04th Apr                     Mehnaz                    Jumeirah park, villa O52           04:59 PM, 04th Apr                   Alhamzi                   city, area?           04:59 PM, 04th Apr                     Mehnaz                    Dubai           04:59 PM, 04th Apr                     Mehnaz                    Jumeirah park           04:59 PM, 04th Apr                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             05:00 PM, 04th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           05:00 PM, 04th Apr                     Mehnaz                    No thanks           05:00 PM, 04th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:00 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4124290