Subject: Ticket Assigned - 3755449/ Esc. photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 09:04:21 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3755449/ Esc. photos Mohammad Abu Hassan                    Please note that we had placed an order to the below box           12:45 PM, 04th Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:45 PM, 04th Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:45 PM, 04th Apr                     Mohammad Abu Hassan                             12:46 PM, 04th Apr                     Mohammad Abu Hassan                             12:46 PM, 04th Apr                     Mohammad Abu Hassan                    And this is what we received           12:46 PM, 04th Apr                     Mohammad Abu Hassan                    This not in line with the plan           12:47 PM, 04th Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:47 PM, 04th Apr                   New                   If you have any pictures that you would like to share, please do that.            12:47 PM, 04th Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:47 PM, 04th Apr                     Mohammad Abu Hassan                    Our order number is  9563421943           12:47 PM, 04th Apr                     Mohammad Abu Hassan                    We can’t accept the received layout as it is. It in line with our purchase and the photo shown in your system           12:48 PM, 04th Apr                   Alhamzi                   Hi Mohammad, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:51 PM, 04th Apr                   Alhamzi                   Please wait while we check the details.            12:51 PM, 04th Apr                   Alhamzi                   Kindly confirm if the assembly team has helped you install the item?           12:52 PM, 04th Apr                     Mohammad Abu Hassan                    They are installing it but it is not what we ordered           12:53 PM, 04th Apr                     Mohammad Abu Hassan                    The layout is different from original Olán           12:53 PM, 04th Apr                     Mohammad Abu Hassan                    Plan           12:53 PM, 04th Apr                     Mohammad Abu Hassan                    Please check the photos above in your website and the setup drawing he uses for assembly           12:54 PM, 04th Apr                   Alhamzi                   Please note that the drawing may differ from the actual item in the box           12:55 PM, 04th Apr                   Alhamzi                   and the drawing only to help our team assemble the item           12:56 PM, 04th Apr                     Mohammad Abu Hassan                             12:56 PM, 04th Apr                     Mohammad Abu Hassan                    They are doing it per drawing           12:56 PM, 04th Apr                   Alhamzi                   you can refuse the item if its different than you ordered and our team will assist you.           12:56 PM, 04th Apr                     Mohammad Abu Hassan                    Ok we will           12:56 PM, 04th Apr                     Mohammad Abu Hassan                    We informed them that we refuse  Please advise on the refund           12:58 PM, 04th Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3755449           12:59 PM, 04th Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           12:59 PM, 04th Apr                     Mohammad Abu Hassan                    No thank you very much           01:01 PM, 04th Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:03 PM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4122842