Subject: Ticket Assigned - 3748548/ Esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 02 Apr 2022 08:09:49 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3748548/ Esc photos Vamsi GADIRAJU                    Hi           11:52 AM, 02nd Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:52 AM, 02nd Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:52 AM, 02nd Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:52 AM, 02nd Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:52 AM, 02nd Apr                     Vamsi GADIRAJU                    Recently i have purchased sofa bed from homebox near burjuman           11:52 AM, 02nd Apr                     Vamsi GADIRAJU                    It is been a month that i purchased this product. But now it got broken           11:53 AM, 02nd Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:54 AM, 02nd Apr                   New                   If you have any pictures that you would like to share, please do that.            11:54 AM, 02nd Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:54 AM, 02nd Apr                     Vamsi GADIRAJU                             11:54 AM, 02nd Apr                     Vamsi GADIRAJU                             11:54 AM, 02nd Apr                     Vamsi GADIRAJU                    Attached bill for your reference           11:55 AM, 02nd Apr                     Vamsi GADIRAJU                             11:56 AM, 02nd Apr                     Vamsi GADIRAJU                    Kindly replace ASAP           11:56 AM, 02nd Apr                     Vamsi GADIRAJU                    Delivered on 2nd march, by the end of month sofa broken. I dint expected this from home box. Need immediate response on this.           11:57 AM, 02nd Apr                   Alhamzi                   Hi Vamsi, thank you for contacting us. This's Alhamzi We would be happy to help you.           11:58 AM, 02nd Apr                   Alhamzi                   Please wait while we check the details.            11:58 AM, 02nd Apr                     Vamsi GADIRAJU                    Ok           11:59 AM, 02nd Apr                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           12:02 PM, 02nd Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3748548           12:08 PM, 02nd Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           12:08 PM, 02nd Apr                     Vamsi GADIRAJU                    Ok           12:08 PM, 02nd Apr                   Alhamzi                   Do not hesitate to contact us for more assistance            12:09 PM, 02nd Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:09 PM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4112658