Subject: Ticket Assigned - 3748471/ Esc. photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 02 Apr 2022 07:55:13 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3748471/ Esc. photos Boo                    Hi           11:40 AM, 02nd Apr                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:41 AM, 02nd Apr                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:41 AM, 02nd Apr                     Boo                             11:41 AM, 02nd Apr                     Boo                    Just received my order #9563254970 and it seems some sort of issue here.           11:42 AM, 02nd Apr                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:43 AM, 02nd Apr                   New                   If you have any pictures that you would like to share, please do that.            11:43 AM, 02nd Apr                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:43 AM, 02nd Apr                     Boo                    The table some manufacturering defect on the rim           11:43 AM, 02nd Apr                     Boo                             11:44 AM, 02nd Apr                     Boo                    No 2           11:44 AM, 02nd Apr                     Boo                    No 3           11:45 AM, 02nd Apr                   Ahmed                   Kindly allow me few moments so I can check the details of the order            11:45 AM, 02nd Apr                     Boo                    No4           11:45 AM, 02nd Apr                     Boo                    These holes here. They look extremely bad.           11:46 AM, 02nd Apr                     Boo                    Looks like a 2nd hand product.           11:47 AM, 02nd Apr                   Alhamzi                   Please wait while we check the details.            11:48 AM, 02nd Apr                     Boo                    No worries. Go ahead           11:48 AM, 02nd Apr                     Boo                    No6           11:51 AM, 02nd Apr                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3748471           11:51 AM, 02nd Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           11:51 AM, 02nd Apr                     Boo                    No.           11:51 AM, 02nd Apr                     Boo                    What exactly you will do, u will fix it or replace it? What will be the next step?           11:52 AM, 02nd Apr                   Alhamzi                   Our team will visit you and do the needful to assist you regarding this issue and resolve it.           11:53 AM, 02nd Apr                   Alhamzi                   Do you have any other inquiries that we can help with?           11:54 AM, 02nd Apr                     Boo                    No thank you so much           11:54 AM, 02nd Apr                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:54 AM, 02nd Apr                     Boo                    You too.           11:54 AM, 02nd Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4112602