Subject: Ticket Assigned - NEED escalation - CODE
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 25 Mar 2022 08:40:07 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  NEED escalation - CODE Rubeen                    Used coupon APPXTRA5           12:16 PM, 25th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:16 PM, 25th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:16 PM, 25th Mar                     Rubeen                    Not working           12:16 PM, 25th Mar                   Alhamzi                   We would like to let you know that this code is only applicable to first order after installing the application in your smart phone.           12:17 PM, 25th Mar                     Rubeen                             12:18 PM, 25th Mar                   Alhamzi                   Kindly confirm if this is the first order?           12:18 PM, 25th Mar                     Rubeen                    Yes           12:18 PM, 25th Mar                     Rubeen                    It's my first order           12:18 PM, 25th Mar                     Rubeen                    Registered email           12:19 PM, 25th Mar                     Rubeen                    [email-masked]           12:19 PM, 25th Mar                     Rubeen                    Please check           12:19 PM, 25th Mar                   Alhamzi                   Please wait while we check the details.            12:20 PM, 25th Mar                     Rubeen                    Any other coupons?           12:22 PM, 25th Mar                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           12:25 PM, 25th Mar                     Rubeen                    Ok           12:25 PM, 25th Mar                     Rubeen                    ?           12:25 PM, 25th Mar                     Rubeen                    What is the coupon           12:29 PM, 25th Mar                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             12:33 PM, 25th Mar                   Alhamzi                   We will get back to you through email if there is any update           12:33 PM, 25th Mar                   Alhamzi                   could you please share you email           12:33 PM, 25th Mar                     Rubeen                    [email-masked]           12:33 PM, 25th Mar                     Rubeen                    Registered email ??           12:33 PM, 25th Mar                   Alhamzi                   We are on it           12:36 PM, 25th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           12:36 PM, 25th Mar                     Rubeen                    No that it           12:36 PM, 25th Mar                     Rubeen                    No.. Thats it           12:36 PM, 25th Mar                     Rubeen                    Thank you           12:36 PM, 25th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:39 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4075567