Subject: Ticket Assigned - 6129167179 / Late collection
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 24 Mar 2022 10:56:59 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  6129167179 / Late collection Seema                    Hi           11:24 PM, 23rd Mar                   New                   شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث:: 1 العربية 2 الإنجليزية           11:24 PM, 23rd Mar                   New                   Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 1 for Arabic 2 for English           11:24 PM, 23rd Mar                     Seema                    2           11:24 PM, 23rd Mar                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           11:24 PM, 23rd Mar                     Seema                    I have placed return request 10 day ago but no one came to take that return order           11:26 PM, 23rd Mar                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           11:26 PM, 23rd Mar                     Seema                             11:27 PM, 23rd Mar                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           11:27 PM, 23rd Mar                     Seema                             11:27 PM, 23rd Mar                   New                   To help us help you better, please reply with single digit corresponding to your nature of question today 1 - For help placing a new order 2 - Offers and Promotions 3 - To check order or delivery status 4 - For questions about returns or refund 5 - For complaints 6 - Check Store Locations   Please reply with only a single digit corresponding to the option           11:27 PM, 23rd Mar                     Seema                    4           11:27 PM, 23rd Mar                   New                   Our Returns policy can be found at https://www.homeboxstores.com/sa/en/support/solutions/folders/44001185964# Please read the online returns policy            11:27 PM, 23rd Mar                   New                   If you are within the returns policy, and if you made your purchase online, the fastest way to return is online on our website.   Go to Order History in My Account, select the products you want to return and place a return request.  You can read more about how to return at: https://www.homeboxstores.com/sa/en/return             11:27 PM, 23rd Mar                   New                   If you made your purchase in one of our stores, and your purchase is covered under our returns policy, please reply 1 to connect to a customer service agent.           11:27 PM, 23rd Mar                     Seema                    1           11:28 PM, 23rd Mar                   New                   Please give us your 10 Digit Order number starting with 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store           11:28 PM, 23rd Mar                     Seema                    #6129167179           11:29 PM, 23rd Mar                   New                   Please wait, you will be assisted shortly.           11:29 PM, 23rd Mar                   New                   Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number.            11:29 PM, 23rd Mar                   New                   Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation.             11:29 PM, 23rd Mar                     Seema                             11:30 PM, 23rd Mar                     Seema                             11:30 PM, 23rd Mar                   Sultan                   Thanks for contacting us , You're talking to sultan . How can i help you ?           11:31 PM, 23rd Mar                     Seema                    Hi           11:32 PM, 23rd Mar                     Seema                    I have placed return request 10 days ago no one came to receive it           11:32 PM, 23rd Mar                     Seema                             11:32 PM, 23rd Mar                     Seema                             11:32 PM, 23rd Mar                     Seema                    It’s a shower curtain pole           11:33 PM, 23rd Mar                   Sultan                   Give one moment to check           11:33 PM, 23rd Mar                     Seema                    Ok           11:34 PM, 23rd Mar                   Sultan                   Did the money back to you?           11:41 PM, 23rd Mar                     Seema                    No I didn’t get my refund           11:44 PM, 23rd Mar                   Sultan                   Give me your e-mail           11:46 PM, 23rd Mar                     Seema                    Shaik [email-masked]           11:47 PM, 23rd Mar                   Sultan                   We sincerely apologize for any inconvenience caused,  We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           11:49 PM, 23rd Mar                   Sultan                   We will contact you on your email ([email-masked]) for any further updates           11:49 PM, 23rd Mar                   Sultan                   Is there anything else i can help you with ?           11:49 PM, 23rd Mar                     Seema                    No           11:50 PM, 23rd Mar                     Seema                    Thank you           11:50 PM, 23rd Mar                   Sultan                   It was my pleasure to help you dear customer, please feel free to contact us for any further assistance , Have a great day .           11:51 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4070036