Subject: Ticket Assigned - 29020201024820210930/ Esc photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 19 Mar 2022 08:21:17 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  29020201024820210930/ Esc photos Mark S                    Hello           11:58 AM, 19th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:58 AM, 19th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:58 AM, 19th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:58 AM, 19th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:58 AM, 19th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:00 PM, 19th Mar                   New                   If you have any pictures that you would like to share, please do that.            12:00 PM, 19th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:00 PM, 19th Mar                     Mark S                             12:00 PM, 19th Mar                   Alhamzi                   HiMark, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:04 PM, 19th Mar                   Alhamzi                   Could you please share your order number so that I can assist you further?           12:04 PM, 19th Mar                     Mark S                    Hello!           12:08 PM, 19th Mar                     Mark S                    I couldnt find it           12:08 PM, 19th Mar                     Mark S                    Is it ok if u give u my UAE phone mumber?           12:08 PM, 19th Mar                     Mark S                    +971527724634           12:08 PM, 19th Mar                     Mark S                    Thank You for shopping at HomeBox.Your Invoice ***********820210930, is scheduled for delivery on 09/10/2021. Click on the link https://tinyurl.com/yghnojfw to confirm your location.           12:09 PM, 19th Mar                     Mark S                    Should be here           12:09 PM, 19th Mar                   Alhamzi                   Could you please share a screenshot as we did not get the full number              12:11 PM, 19th Mar                     Mark S                    Of           12:11 PM, 19th Mar                     Mark S                    Oh           12:11 PM, 19th Mar                     Mark S                    Of course           12:11 PM, 19th Mar                     Mark S                             12:11 PM, 19th Mar                     Mark S                    Better?           12:11 PM, 19th Mar                   Alhamzi                   Thanks for sharing the details           12:13 PM, 19th Mar                   Alhamzi                   Please wait while we check the details.            12:13 PM, 19th Mar                     Mark S                    Sure           12:13 PM, 19th Mar                   Alhamzi                   Could you please send a photo from far so we can know the location of crack.           12:14 PM, 19th Mar                     Mark S                             12:14 PM, 19th Mar                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3702443           12:16 PM, 19th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           12:16 PM, 19th Mar                     Mark S                    No thats it thanks!           12:17 PM, 19th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:17 PM, 19th Mar                     Mark S                    Would u be able to change it for us?           12:17 PM, 19th Mar                     Mark S                    How will it work?           12:17 PM, 19th Mar                   Alhamzi                   Our team will visit you and check the item           12:18 PM, 19th Mar                     Mark S                    Alright           12:18 PM, 19th Mar                   Alhamzi                   We will surely make it up to you if the issue is a manufacture issue. and we can not do anything if its misuse           12:18 PM, 19th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           12:18 PM, 19th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:20 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4046635