Subject: Ticket Assigned - 9560920284 / Late collection
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 07:37:53 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9560920284 / Late collection Chirine                    When will you pick up my return items please?           11:18 AM, 18th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:18 AM, 18th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:18 AM, 18th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:18 AM, 18th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:18 AM, 18th Mar                     Chirine                    I’m waiting for collection of return items…           11:19 AM, 18th Mar                     Chirine                    We received your return request for order 9560920284 Festive 16-Piece Cutlery Set  ... +2item(s). Our delivery partner will pick up your return in 2-5 days.           11:19 AM, 18th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:20 AM, 18th Mar                   New                   If you have any pictures that you would like to share, please do that.            11:20 AM, 18th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:20 AM, 18th Mar                   Alhamzi                   Hi Chirine, thank you for contacting us. This's Alhamzi We would be happy to help you.           11:22 AM, 18th Mar                   Alhamzi                   How may I help you?           11:22 AM, 18th Mar                   Alhamzi                   Please wait while we check the details.            11:26 AM, 18th Mar                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            11:30 AM, 18th Mar                   Alhamzi                   Please confirm if the following phone number is correct: 971581525547           11:30 AM, 18th Mar                     Chirine                    Yes           11:30 AM, 18th Mar                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             11:32 AM, 18th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           11:32 AM, 18th Mar                     Chirine                    No thanks           11:32 AM, 18th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:37 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4043316