Subject: Ticket Assigned - 3700936/ Esc. photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 07:37:20 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  3700936/ Esc. photos Elu                    Hello           11:19 AM, 18th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           11:19 AM, 18th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            11:19 AM, 18th Mar                     Elu                    I have raised complain against received wardrobe and installation           11:19 AM, 18th Mar                     Elu                    Complaint number 3700936           11:20 AM, 18th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            11:21 AM, 18th Mar                   New                   If you have any pictures that you would like to share, please do that.            11:21 AM, 18th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           11:21 AM, 18th Mar                     Elu                    Sent aldy           11:21 AM, 18th Mar                     Elu                             11:22 AM, 18th Mar                     Elu                             11:22 AM, 18th Mar                     Elu                             11:22 AM, 18th Mar                     Elu                             11:22 AM, 18th Mar                     Elu                             11:22 AM, 18th Mar                     Elu                             11:22 AM, 18th Mar                     Elu                             11:22 AM, 18th Mar                   Alhamzi                   Hi Elu, thank you for contacting us. This's Alhamzi We would be happy to help you.           11:26 AM, 18th Mar                     Elu                    Hi           11:27 AM, 18th Mar                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.           11:27 AM, 18th Mar                   Alhamzi                   We request you to allow us some more time           11:27 AM, 18th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           11:27 AM, 18th Mar                     Elu                    Contact 3-2           11:27 AM, 18th Mar                     Elu                    When they resolve then           11:28 AM, 18th Mar                     Elu                    They brought the damaged product with worst quality wardrobe for 750aed           11:28 AM, 18th Mar                     Elu                    My all clothes down here in new home           11:28 AM, 18th Mar                     Elu                    So kindly replace the item asap           11:29 AM, 18th Mar                   Alhamzi                   Our team will contact you soon to sort this issue and help you in the best way           11:32 AM, 18th Mar                   Alhamzi                   Thank you for your understanding and cooperation.           11:32 AM, 18th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           11:32 AM, 18th Mar                     Elu                    Yes sofa also getting crack sound           11:32 AM, 18th Mar                     Elu                    For the same order           11:32 AM, 18th Mar                   Alhamzi                   Okay we will forward this as well to our team           11:34 AM, 18th Mar                   Alhamzi                   please contact us if our team did not contact you within   3-4 days and we will help you in the best way           11:34 AM, 18th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           11:34 AM, 18th Mar                     Elu                    Can u include in same complaint number or raise different           11:34 AM, 18th Mar                     Elu                    That’s it please sort out this immediately           11:34 AM, 18th Mar                   Alhamzi                   It will be under the same complain           11:35 AM, 18th Mar                   Alhamzi                   We are on it           11:35 AM, 18th Mar                   Alhamzi                   Do not hesitate to contact us for more assistance            11:35 AM, 18th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           11:35 AM, 18th Mar                     Elu                    But when I called customer care they said complain about missing parts not damage so make sure damage wardrobe           11:35 AM, 18th Mar                   Alhamzi                   Yes we are on it. Our agents will contact you and help you with this issue.           11:36 AM, 18th Mar                   Alhamzi                   We request you to allow us some more time Elu           11:36 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4043314