Subject: Ticket Assigned - CRM
From: Home Box <[email-masked]>
To: [email-masked]
Date: Fri, 18 Mar 2022 06:51:41 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  CRM PERFECT1                    Please update me on my order number  9561164633. ( 4 items) 2 items  were cancelled by yourself what about the 2  balance items .           10:21 AM, 18th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:21 AM, 18th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           10:21 AM, 18th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:21 AM, 18th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            10:21 AM, 18th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            10:23 AM, 18th Mar                   New                   If you have any pictures that you would like to share, please do that.            10:23 AM, 18th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           10:23 AM, 18th Mar                   Alhamzi                   Hi, thank you for contacting us. This's Alhamzi We would be happy to help you.           10:23 AM, 18th Mar                   Alhamzi                   Please wait while we check the details.            10:23 AM, 18th Mar                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           10:28 AM, 18th Mar                   Alhamzi                   We would like to inform you that our courier partner tried to contact you on (+971544589516  ) thrice on 3 different days but didn't receive any response from your end.  The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.            10:33 AM, 18th Mar                   Alhamzi                   Regarding the Furniture items. We have been notified by the courier partner that an attempts has been made to deliver to you but no response has been received from you.  Our team will contact you to: 544589516.           10:33 AM, 18th Mar                   Alhamzi                   Please contact us after 24 hours to arrange suitable time for you to receive the order and also to provide us with alternative mobile number to avoid any delay           10:34 AM, 18th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           10:34 AM, 18th Mar                     PERFECT1                    Ok. Can l change contact number for delivery           10:35 AM, 18th Mar                   Alhamzi                   Yes please provide me with your alternative contact number           10:39 AM, 18th Mar                     PERFECT1                    056 311 6528( this one is best )  Or  0529816502           10:41 AM, 18th Mar                   Alhamzi                   Please contact us after 24 hours to arrange suitable time for you to receive the order           10:45 AM, 18th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           10:45 AM, 18th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:51 AM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4043197