Subject: Ticket Assigned - 9559850765/ Damaged item
From: Home Box <[email-masked]>
To: [email-masked]
Date: Thu, 17 Mar 2022 08:51:38 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9559850765/ Damaged item Jodie                    Hello           12:24 PM, 17th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           12:24 PM, 17th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            12:24 PM, 17th Mar                     Jodie                    Are the technical issues from yesterday sorted!           12:24 PM, 17th Mar                     Jodie                    ?           12:24 PM, 17th Mar                     Jodie                    * File attached - d13946a7949453ce102b8654.mp4 *             12:25 PM, 17th Mar                     Jodie                    Please read messages above. Thank you           12:25 PM, 17th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            12:26 PM, 17th Mar                   New                   If you have any pictures that you would like to share, please do that.            12:26 PM, 17th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           12:26 PM, 17th Mar                   Alhamzi                   Hi Jodie, thank you for contacting us. This's Alhamzi We would be happy to help you.           12:30 PM, 17th Mar                   Alhamzi                   Please wait while we check the details.            12:31 PM, 17th Mar                   Alhamzi                   Thank you for allowing me the time to check. I appreciate your patience.           12:34 PM, 17th Mar                     Jodie                    No problem           12:35 PM, 17th Mar                   Alhamzi                   Could you please let me know what is the issue           12:38 PM, 17th Mar                   Alhamzi                   We have checked and no complain was raised regarding this order 9559850765           12:39 PM, 17th Mar                     Jodie                    Yes because there was a technical issue with home box yesterday they said           12:39 PM, 17th Mar                     Jodie                    The issue is that the bed is making a very loud noise on one side           12:39 PM, 17th Mar                   Alhamzi                   Please wait while we check the details.            12:43 PM, 17th Mar                     Jodie                    Thanks           12:45 PM, 17th Mar                   Alhamzi                   We sincerely apologize for any inconvenience caused you.  We would like to let you know that we have escalated this issue to the concern team and will contact you within 3-2 business days to help you with this issue.  Complain number: 3698532           12:50 PM, 17th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           12:50 PM, 17th Mar                     Jodie                    No that's all, thank you           12:50 PM, 17th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:51 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4038801