Subject: Ticket Assigned - 9560942483/ Late delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Mar 2022 09:46:39 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9560942483/ Late delivery Shatha A.                    Hi           01:30 PM, 15th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:30 PM, 15th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           01:30 PM, 15th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:30 PM, 15th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            01:30 PM, 15th Mar                     Shatha A.                    9560942483           01:31 PM, 15th Mar                     Shatha A.                    I had two items           01:31 PM, 15th Mar                     Shatha A.                    One was supposed to be delivered on Monday and one on Tuesday           01:31 PM, 15th Mar                     Shatha A.                    None of them have been delivered           01:31 PM, 15th Mar                   New                   We are experiencing high volume of incoming messages. Please make sure you've described your query in detail. Please be sure to include your Order Number/Invoice number or details of the item you are inquiring about.            01:32 PM, 15th Mar                   New                   If you have any pictures that you would like to share, please do that.            01:32 PM, 15th Mar                   New                   We will respond to your query in just a few minutes. Please accept our apologies for the delay. Thank you for your patience           01:32 PM, 15th Mar                   Alhamzi                   Hi Shatha, thank you for contacting us. This's Alhamzi We would be happy to help you.           01:35 PM, 15th Mar                   Alhamzi                   Please wait while we check the details.            01:35 PM, 15th Mar                   Alhamzi                   Please confirm if the following phone number is correct: +971561057156           01:37 PM, 15th Mar                     Shatha A.                    Yes           01:37 PM, 15th Mar                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             01:38 PM, 15th Mar                     Shatha A.                    When will I get feedback?           01:38 PM, 15th Mar                   Alhamzi                   For furniture item:  Kindly note that the delivery date is today and our team was supposed to contact you within 14:00-18:00  Delivery team contact number: 0529966031  Your contact number is: 561057156           01:38 PM, 15th Mar                   Alhamzi                   We will update you regarding the item "161929221 - - Caprice Clothes Dryer - 180x50x105 cms" via email.           01:39 PM, 15th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           01:39 PM, 15th Mar                     Shatha A.                    Ask them to deliver both items together           01:41 PM, 15th Mar                     Shatha A.                    I need a confirmation on this           01:42 PM, 15th Mar                   Alhamzi                   We apologies we can not manage that since they are different courier partners           01:42 PM, 15th Mar                     Shatha A.                    How come it wasn’t delivered yesterday then?           01:42 PM, 15th Mar                   Alhamzi                   There is a special delivery team for furniture and we are unable to synchronize the delivey           01:42 PM, 15th Mar                   Alhamzi                   We apologies for the delivery but we will inform our team to make your order of their priority           01:43 PM, 15th Mar                   Alhamzi                   For furniture item:  Kindly note that the delivery date is today and our team was supposed to contact you within 14:00-18:00 Delivery team contact number: 0529966031 Your contact number is: 561057156           01:43 PM, 15th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           01:43 PM, 15th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           01:46 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4028312