Subject: Ticket Assigned - AWB # 1000015019714 - Damaged Shipment.
From: Home Box <[email-masked]>
To: [email-masked]
Date: Tue, 15 Mar 2022 07:50:33 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  AWB # 1000015019714 - Damaged Shipment. Dear Team,

This is to inform you that, subject shipment was got damaged during transit. We informed customer that the damaged item will be returned back to Landmark and replacement item will be send back to customer by Landmark.
But when the customer contacted Home Center for the replacement unit, the home Center team informed customer that, they will not be replacing it but they will be sending her home center points. kindly note that I have tried to explain that she has to inquire with the sender regarding the payment or replacement of her shipment. But she wasn't agreeing saying that Emirates Post are the ones that damaged her goods and it is the Emirates post responsibility to return the shipment she is insisting on being  contacted. Kindly contact customer some one from your end and resolve it.

Reference Id:
CO-67747

Tracking Number:
1000015019714

Thanks & Regards

Antony Markose

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4027609