Subject: New Reply Received - please send us photos
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 13 Mar 2022 13:08:49 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  please send us photos  Ticket comment <div dir="ltr">Hello Team Home Box, <br><br>Hope you are doing well. <div><br></div>
<div>It is going to be a long email and I would appreciate your interest and understanding. </div>
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<div>I bought bedroom furniture from Home Box earlier as per the details below in your email. The items were delivered to my home and installed. However, I was not satisfied with the items. </div>
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<div>A few days after the items were delivered I tested positive for COVID-19 and went into isolation for a week. Then we had to travel and were not in town. The items you delivered are still not used by anyone as I didn't even buy a mattress yet. </div>
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<div>We received a call from Home Box after delivery to which my wife said that there were issues but no one paid any heed. We visited the store (Jeddah Park) and they just took pictures of our receipts and no one called us back. </div>
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<div>I am attaching the pictures of the products. Please see the wear marks, inconsistent finishing and extremely poor quality. I expect an immediate action to rectify this issue. There are marks, scratches, incorrect finishing on the wardrobe, the night-stand and chest of drawers. </div>
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<div>Please can you address this urgently and preferably give us a replacement. Please note that we have not used this bedroom at all. Till now we don't even have a mattress. </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 12, 2022 at 2:35 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">dear customer,</div>
<div dir="ltr"><br></div>
<div dir="ltr">thank you for calling HomeBox.</div>
<div dir="ltr"><br></div>
<div dir="ltr">please send us photos of these items : 162765119, 162765111 invoice number : 29056201461820211218</div>
<div dir="ltr"><br></div>
<div dir="ltr">and we will forward it to the maintenance team.</div>
<div dir="ltr"><br></div>
<div dir="ltr">regards,</div>
<div dir="ltr"><br></div>
<div dir="ltr">your friends at HomeBox customer service.</div>
</div>

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</div></blockquote>
<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr">
<div><span style="color:rgb(31,73,125)"><b>Regards, </b></span></div>

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<b><font color="#404040">Sohaib Masood<br></font></b><b><font color="#e36c0a"><br></font></b><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4012492