Subject: New Reply Received - order number is 9560302553, complaint number 3679211
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 15:45:43 +0000

Hi Alhamzi Mohammed,  The customer has responded to the ticket.  order number is 9560302553, complaint number 3679211  Ticket comment <div dir="ltr">
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<span style='color:rgb(32,33,36);font-family:"Google Sans",Roboto,RobotoDraft,Helvetica,Arial,sans-serif;font-size:22px;font-variant-ligatures:no-contextual'>Re: [#4007517] - order number is 9560302553, complaint number 3679211</span><div><font color="#202124"><span style="font-size:22px;font-variant-ligatures:no-contextual"><br></span></font></div>
<div><font color="#202124"><span style="font-size:22px;font-variant-ligatures:no-contextual">This is in regards to my complaint registered with you regarding my order, as mentioned in yesterday's letter the missing two numbers belong to a customer called for flat (as I'm working in real estate), that means nobody had called me from your side.</span></font></div>
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<div><font color="#202124"><span style="font-size:22px;font-variant-ligatures:no-contextual">today afternoon i called your customer service to follow up, MR Azadeen replied for sure i will get call today for scheduling the delivery, BUt as what as i mentioned in my complaint the lady mentioned 48 hours you people are doing the same. Till now no one has called.</span></font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 11, 2022 at 2:35 PM Home Box &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Dilesh,</div>
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<div>Thank you for contacting us and giving us the opportunity to serve you.</div>
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<div>Please accept our sincere apologies for the inconvenience and delay caused to you.</div>
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<div dir="ltr">We apologize for this experience. This is definitely not the experience we want our customers to have when they shop with us.</div>
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<br>Kindly note that we are following up with our team and informed them to deliver your order in the nearest time. We will update you once we get any update from our team. You can contact us after 24 hours to know the status of your complain.  </div>
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<div>Thank you for shopping with us.</div>
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<div>Feel free to contact us for further assistance.</div>
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<div>your friends,</div>
<div>Support Team.</div>
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<br><div><br></div>-- <br><div dir="ltr" class="gmail_signature">Dilesh Poothatta<br>00971 50 5061619<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4007517