Subject: Ticket Assigned - 9559785576/ Late delivery
From: Home Box <[email-masked]>
To: [email-masked]
Date: Sun, 06 Mar 2022 03:48:35 +0000

Hi Alhamzi Mohammed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  9559785576/ Late delivery ïyïMat                    Hi i want to cancel and request for refund           07:15 AM, 06th Mar                   New                   Thank you for contacting HomeBox! In Order for us to help you, please describe your query in detail.           07:15 AM, 06th Mar                   New                   If you are contacting us about an existing order, please share with us your Order number or Invoice number while explaining your query.            07:15 AM, 06th Mar                   Alhamzi                   Hi, thank you for contacting us. This's Alhamzi We would be happy to help you.           07:16 AM, 06th Mar                   Alhamzi                   Could you please share your order number so that I can assist you further?           07:16 AM, 06th Mar                     ïyïMat                    order 9559785576 with AWB FP030422000605.           07:17 AM, 06th Mar                     ïyïMat                    Until now nothing happens to my complaint my order didnt reach so i want to get refund of my money           07:17 AM, 06th Mar                   Alhamzi                   Please wait while we check the details.            07:18 AM, 06th Mar                     ïyïMat                    Ok           07:18 AM, 06th Mar                   Alhamzi                   Please provide us with more details about your inquiry so we can further assist you.           07:21 AM, 06th Mar                     ïyïMat                    I order online and show if i order the same day i will get the next day           07:22 AM, 06th Mar                     ïyïMat                    The courier who supposed to deliver on friday came to the office 7:30 in the evening so how can i get my order if the office is close he never called me either           07:23 AM, 06th Mar                     ïyïMat                    Until yesterday i was checking with customer service here but seems no one os fixing it           07:24 AM, 06th Mar                     ïyïMat                    So i dont know what happen to my order no one can update me where and when it will be delivered           07:24 AM, 06th Mar                     ïyïMat                    I am expecting to use it today for the party but seems nothing will cone today so better refund my money           07:25 AM, 06th Mar                     ïyïMat                    Are  you there           07:29 AM, 06th Mar                   Alhamzi                   Please wait while we check the details.            07:32 AM, 06th Mar                     ïyïMat                    Ok           07:33 AM, 06th Mar                   Alhamzi                   We sincerely apologize for any inconvenience caused you.            07:38 AM, 06th Mar                   Alhamzi                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             07:38 AM, 06th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           07:38 AM, 06th Mar                     ïyïMat                    How to refund my money           07:39 AM, 06th Mar                     ïyïMat                    Evryone is sayong same thing           07:39 AM, 06th Mar                     ïyïMat                    *saying           07:39 AM, 06th Mar                   Alhamzi                   Please confirm if the following phone number is correct: +971505690945           07:43 AM, 06th Mar                   Alhamzi                   This order cannot be cancelled as it has already been shipped from our warehouse. To cancel this order and receive your refund, kindly refuse the delivery when the courier partner contacts you. Once the items are received back to our warehouse,your order will be cancelled and your refund processed.           07:43 AM, 06th Mar                   Alhamzi                   We will inform the delivery team to make your order of their priority           07:43 AM, 06th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           07:43 AM, 06th Mar                     ïyïMat                    Where is my order can tell me           07:44 AM, 06th Mar                     ïyïMat                    When they will deliver           07:44 AM, 06th Mar                     ïyïMat                    Even courier i dont know how to contact give me the courier number           07:44 AM, 06th Mar                   Alhamzi                   We would like to  let you know that we do not have the contacts of the agents on ground           07:45 AM, 06th Mar                   Alhamzi                   Rest assured that we will do the needful to deliver your order in the nearest time           07:45 AM, 06th Mar                     ïyïMat                    So nothing will happen again           07:46 AM, 06th Mar                     ïyïMat                    How could no one knows aboot the courier company yoi are dealing with           07:46 AM, 06th Mar                   Alhamzi                   Kindly note that the estimated delivery time frame for household items (non-furniture) is within 2-3 business days. but we see this time might be a late for some time           07:46 AM, 06th Mar                   Alhamzi                   We are following them to deliver your order           07:46 AM, 06th Mar                   Alhamzi                   please allow us some time           07:46 AM, 06th Mar                   Alhamzi                   Do you have any other inquiries that we can help with?           07:46 AM, 06th Mar                     ïyïMat                    Very poor customer service and courier service           07:46 AM, 06th Mar                   Alhamzi                   Sorry for this has happened with you. surely this is not the experience we wants our customer to have.  Kindly note that we have escalated this issue to the concern team for this not to happen again.     Thank you for you understanding and cooperation           07:47 AM, 06th Mar                   Alhamzi                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:47 AM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3981199